Mortgage Servicing Specialist: 13-Month Leave Coverage

Neighbourhood Holdings; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

Neighbourhood Holdings is seeking a Mortgage Servicing Specialist for a 13-month maternity leave cover based in Vancouver, BC. You will handle loan changes, update systems, and produce mortgage statements while ensuring accuracy and compliance.

The role requires strong organization, the ability to work under pressure, and a commitment to timely debt collection and documentation. Training will be provided, with a competitive starting salary and benefits after probation.

Qualifications

• BC Mortgage Broker’s License or willing to complete the Mortgage Broker’s Course as soon as possible.
• Mortgage industry experience.
• Working knowledge of Google Apps (Gmail, Docs, Sheets, etc.)
• Ability to learn new technology platforms.
• Completion of high school and/or some college.
• Bonus: Proficient in French

Responsibilities

• Administration and processing of loan changes (including renewals) during the term of the mortgage.
• Update mortgage system with any information pertaining to client or loan.
• Production and delivery of various types of mortgage statements.
• Review legal documents, prepare, and facilitate the execution and registration of discharge or transfer documents for all provinces and deliver them to the requestor.
• Handle collection calls professional manner and in accordance with debt collection practices and privacy regulations.
• Establish and record reason for past due accounts.
• Negotiate payment arrangement to bring accounts current.
• Refer files for commencement of legal action once all required collection steps have been taken and within timelines set by management.
• Maintain detailed and accurate notes of all correspondence, payment arrangements, communications and matters of interest on debt collection system.
• Work with 3rd party providers to obtain information, legal documents and/or provide them with the required documentation as per expected turnaround times.
• Understand and follow internal policies, guidelines and procedures.
• Providing payout statements and recording payout funds

Skills

Google Apps knowledge

Technology adaptability

Teamwork

French (bonus)

Education

BC Mortgage Broker’s License or Mortgage Broker’s Course

High school / some college

Job description

Neighbourhood Holdings is seeking a Mortgage Servicing Specialist for a 13-month maternity leave cover based in Vancouver, BC. You will handle loan changes, update systems, and produce mortgage statements while ensuring accuracy and compliance.

The role requires strong organization, the ability to work under pressure, and a commitment to timely debt collection and documentation. Training will be provided, with a competitive starting salary and benefits after probation.