Mortgage Account Specialist

Community Trust; Mississauga; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An innovative financial services firm is seeking a Mortgage Account Specialist to manage the default process for residential mortgage loans. In this role, you will handle client inquiries, negotiate payment arrangements, and ensure compliance with agreements while maintaining operational excellence. This position offers the chance to work in a diverse and collaborative environment, with flexible work arrangements and opportunities for career growth. If you have a passion for helping clients succeed and possess strong analytical and communication skills, this could be the perfect opportunity for you.

Benefits

Health & wellbeing resources

Paid vacation

Competitive compensation

Flexible work arrangements

Career growth opportunities

Community involvement opportunities

Diverse and inclusive environment

Qualifications

• 2+ years experience in mortgage administration or related financial roles.
• Strong organizational and communication skills required.

Responsibilities

• Manage default processes for residential mortgage loans.
• Negotiate payment arrangements and ensure compliance.

Skills

Mortgage Administration

Customer Service

Analytical Skills

Communication Skills

Organizational Skills

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

2350 Matheson Blvd E, Mississauga, ON L4W 5G9, Canada Req #2750 Tuesday, June 4, 2024

Questrade Financial Group (QFG) of Companies is committed to helping our customers become more financially successful and secure. We are innovative and forward-thinking, bringing the future of fintech into existence. Join a collaborative team that values our mission and each other, fostering growth, learning, and diversity. We offer flexible working arrangements to support your creativity and curiosity.

We’re seeking our next Mortgage Account Specialist. Could it be you?

Community Trust Company (CTC), part of QFG, includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.

What’s in it for you?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days
• Competitive compensation and benefits
• Hybrid and flexible work arrangements
• Career growth opportunities
• Community involvement opportunities
• Diverse, inclusive, and collaborative environment

Role Overview:

Reporting to the Manager, Lending Services, the Mortgage Account Specialist manages the default process for residential mortgage loans at CTC. Responsibilities include follow-up on unpaid or returned payments, resolving accounts in default, and handling client inquiries, all while ensuring operational excellence, compliance, and superior customer service.

Key Responsibilities:

• Initiate default processes, negotiate payment arrangements, and ensure compliance with agreements.
• Recommend enforcement actions to management or the Special Handling Committee.
• Handle manual ad-hoc mortgage payments related to defaults.
• Review documents for accuracy and completeness before processing.
• Process transactions accurately within service standards and policies.
• Respond to client inquiries efficiently.
• Maintain accurate electronic records of client accounts.
• Suggest process improvements.
• Follow AML policies, emphasizing “Know Your Client” rules.
• Identify and investigate AML or compliance risks early, implementing corrective actions as needed.
• Support the Mortgage Servicing Manager as required.

Qualifications:

• Minimum of 2 years experience in mortgage administration, servicing, collections, or related financial roles.
• Understanding of registered products including Self-Directed, Private, and Syndicated Mortgages.
• Post-secondary education preferred.
• Strong organizational, interpersonal, and communication skills.
• Analytical skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Knowledge of financial regulations, AML, and compliance is an asset.

Are you our next Mortgage Account Specialist? If so, apply today!