Account Specialist Collections Call Center – Bilingual (hybrid/remote)

BMO; Nunavut; Remote; CAD 35,000 - 52,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative to join their dynamic team. This role involves engaging with customers to assess their needs and providing exceptional collections-related service. You will collaborate in a competitive environment to meet and exceed performance metrics, while also delivering exceptional customer service that builds trust through expertise and responsiveness. If you have a passion for customer service and a knack for problem-solving, this opportunity could be the perfect fit for you.

Qualifications

• 1-2 years of relevant experience in customer service or collections.
• Knowledge of laws related to Consumer Collections.

Responsibilities

• Engage with customers to assess their needs and provide exceptional service.
• Handle incoming calls professionally and efficiently.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Education

Post-secondary education

Job description

Account Specialist Collections Call Center – Bilingual (hybrid/remote)

Apply locations: REMOTE/TELETRAVAIL, ON, CAN; REMOTE/TELETRAVAIL, BC, CAN; REMOTE/TELETRAVAIL, NB, CAN; REMOTE/TELETRAVAIL, YT, CAN; REMOTE/TELETRAVAIL, PE, CAN

Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R250011182

Application Deadline: 05/18/2025

Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group: Customer Shared Services

We are seeking a dedicated Call Center Representative to join our team. In this role, you will:

1. Engage with customers to assess their needs and provide exceptional collections-related service.
2. Offer guidance on payment solutions and products aligned with customer goals.
3. Collaborate in a competitive environment to meet and exceed performance metrics.

Responsibilities include:

• Delivering exceptional customer service that builds trust through expertise and responsiveness.
• Developing rapport and credibility with clients as a relationship manager.
• Handling incoming calls professionally and efficiently.
• Understanding customer needs and advising on payments and collections strategies.
• Providing guidance on payment solutions and products.
• Communicating with clients, processing transactions, and coordinating with internal stakeholders.
• Analyzing data to provide insights and recommendations.
• Managing transactions and escalating complex issues as needed.
• Completing documentation accurately and organizing work information.
• Following policies and procedures for transactions and activities.
• Staying informed about collections strategies, industry trends, and regulatory environment.
• Maintaining confidentiality of customer and bank information.
• Supporting process improvements and industry knowledge.

Qualifications:

• 1-2 years of relevant experience; post-secondary education preferred.
• Knowledge of laws related to Consumer Collections.
• Understanding of BMO products, services, and market trends.
• Good verbal and written communication skills.
• Strong organizational, collaboration, and problem-solving skills.

Salary: $35,000.00 - $52,000.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, and qualifications. Compensation may include incentives and benefits. For more details, visit Total Rewards.

About Us:

At BMO, our purpose is to create lasting positive change. We value diversity and are committed to an inclusive workplace. Accommodations are available upon request.

Learn more at https://jobs.bmo.com/ca/en.