Dedicated Account Specialist

Cencora, Inc.; Burlington; Hybrid; USD 50,000 - 80,000; Full time

Job summary

Join an innovative company dedicated to improving health outcomes for people and animals. As a Dedicated Account Specialist, you'll play a vital role in supporting large enterprise accounts and ensuring client satisfaction through effective communication and problem-solving. This position offers a unique opportunity to work closely with health systems, providing insights and solutions that drive success. With a commitment to employee well-being and professional development, this role is perfect for those looking to make a meaningful impact in the healthcare sector. Be part of a team that values collaboration and excellence.

Benefits

Health Coverage

Family Support

Training and Development Programs

Diverse and Inclusive Culture

Qualifications

• 2+ years of experience in pharmacy or healthcare finance.
• Broad training in pharmaceutical purchasing or supply chain.

Responsibilities

• Act as primary contact for client requests and issue resolution.
• Generate reports to support customer initiatives and projects.
• Provide onsite support for new account setup and client training.

Skills

Organizational Skills

Effective Communication

Customer Relations

Interpersonal Skills

Understanding of U.S. Health Systems

Business Acumen

Problem-Solving

Microsoft Office 365

CRM Tools (PowerBI, Salesforce)

Education

Bachelor's Degree in Pharmaceutical Purchasing or Similar

Pharmacy Technician Certification

Tools

Microsoft Excel

PowerBI

Salesforce

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Under the general direction of the Senior Manager or Director of Account Management, the incumbent works closely with health system leadership, primarily large enterprise accounts. The Dedicated Account Specialist acts as a primary point of contact for client requests, including issue resolution, delivery, contracts, pricing, account setup, and credits, utilizing the support resources network as needed. This role sources data and generates reports to support customer initiatives and projects, ensuring ongoing implementation of programs and solutions, and regularly updating customers on progress. It also involves reviewing reports and purchasing history to assist with initiatives aimed at customer savings.

This role will serve as a strong individual contributor for a health systems customer account in the Philadelphia metropolitan area. It requires on-site presence at least once per week, with additional travel for meetings and events, generally once to twice per year. Candidates should reside within a 40-mile radius of central Philadelphia. Please note, the customer has multiple locations in the Philadelphia area, but this may change based on business needs.

Normal working hours are 8:30 AM – 5:00 PM ET, with occasional variation based on business needs.

• Identify and address client needs and issues within the current contract, escalating as necessary to ensure resolution.
• Provide onsite support for new account setup, client training, and reporting via the Cencora ABC Order platform.
• Serve as the SME for the ABCO platform and health system report generation and interpretation.
• Partner with external clients and internal teams to meet business goals.
• Meet with stakeholders to establish reporting timelines and updates.
• Complete all required training on time.
• Understand customer nuances and ensure internal teams are aligned to serve the customer effectively.
• Participate in cost-saving projects like GPO or inventory optimization.
• Work with internal teams on retention strategies to meet client needs and timelines.
• Perform other duties as assigned and take direction from the account support team lead.
• Analyze data functions such as allocation tracking, backorder, contract compliance, and savings reports.

Experience and Educational Requirements:

Broad training in pharmaceutical purchasing, pharmacy technician work, supply chain, or similar, typically through a bachelor’s degree or equivalent experience. Pharmacy technician certification or experience as a pharmaceutical buyer is highly preferred. Requires at least 2 years of experience in a pharmacy or healthcare finance department.

Skills and Knowledge:

• Strong organizational and attention to detail skills
• Effective communication skills, both oral and written
• Excellent customer relations and follow-up skills
• Interpersonal skills and time management
• Understanding of U.S. health systems and support networks
• Basic business acumen and financial data interpretation
• Proactive, critical thinking, and problem-solving abilities
• Proficiency with Microsoft Office 365, especially Excel (V-lookups, pivot tables)
• Experience with dashboards and CRM tools like PowerBI and Salesforce

Work Environment:

The environment is generally quiet; accommodations can be made for disabilities. Physical demands include travel, sedentary work, and visual requirements, with frequent computer use and mobility.

Qualifications: Same as above, emphasizing experience and skills in pharmaceutical or healthcare finance fields.

#LI-LS1

What Cencora Offers

We provide competitive compensation, benefits, and resources supporting a diverse, inclusive culture and wellness. Benefits include health coverage, family support, training, and development programs. More details at https://www.virtualfairhub.com/cencora.

Equal Employment Opportunity

Cencora provides equal opportunity employment without discrimination and offers accommodations for disabilities upon request. Contact: 888.692.2272 or [e-mail].

Affiliated Companies

AmerisourceBergen Services Corporation