Account Specialist I

InComm; Mississauga; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Client Support Specialist to join their dynamic team in Mississauga. This role offers a unique opportunity to delve into the core operations of major retailers while working with innovative consumer products like gift cards and e-commerce solutions. With a hybrid work model, you will engage in both in-office and remote tasks, allowing for flexibility in your work environment. The ideal candidate will possess strong analytical skills, a university degree, and proficiency in tools like MS Excel and Power BI. Join a forward-thinking company that values growth and innovation in the fintech sector.

Benefits

Employee Referral Bonus Program

Flexible working hours

Professional development opportunities

Health and wellness programs

Qualifications

• A university degree is required for this role.
• Proficiency in MS Excel and PowerPoint is essential.
• Knowledge of Power BI is a plus.

Responsibilities

• Execute processes for retail product launches and manage inventory.
• Audit merchandising reports and coordinate new fixtures in store.
• Support marketing initiatives and resolve product activation issues.

Skills

MS Excel

MS PowerPoint

French language skills

Knowledge of MS Office applications

Education

University undergraduate degree

Tools

Power BI

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram .

About This Opportunity

As a Client Support Specialist on InComm’s National Retail Account team you will have the opportunity to learn the core business operations of a major retailer, the landscape of consumer products and their launch into the market including gift cards, digital gifting, and ecommerce offerings. This is a career building opportunity for those looking to grow their experience in fintech, consumer goods, consumer marketing, ecommerce, and the retail sector.

Our team in Mississauga follows a hybrid working format (in-office & remote working combination)

Responsibilities

• Execute internal and external processes for retail store and online product launches; including submitting internal launch submission and retail item set-ups and instore card testing, and initial inventory submission documents.
• Update and maintain planograms and data extraction to support inventory replenishment.
• Audit weekly merchandising reports and store conditions, and drive weekly actions and follow-ups with the third-party merchandising partner.
• Coordinate and ensure execution of new fixtures in store
• Support strategic marketing initiatives and provide post promotional sales analysis
• Ensure timely and accurate replenishment of products and work with account and internal stakeholders to manage inventory
• Maintain key databases
• Research and resolve store escalations / product activation issues
• Complete in-store field visits as necessary
• Other tasks and responsibilities as assigned

Qualifications

• University undergraduate degree
• French language skills are a plus
• Strong MS Excel and MS PowerPoint skills
• Power BI is an asset
• Knowledgeable of MS Office applications

InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program- Tier 2

#LI-TL1

• University undergraduate degree
• French language skills are a plus
• Strong MS Excel and MS PowerPoint skills
• Power BI is an asset
• Knowledgeable of MS Office applications

InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program- Tier 2

#LI-TL1

• Execute internal and external processes for retail store and online product launches; including submitting internal launch submission and retail item set-ups and instore card testing, and initial inventory submission documents.
• Update and maintain planograms and data extraction to support inventory replenishment.
• Audit weekly merchandising reports and store conditions, and drive weekly actions and follow-ups with the third-party merchandising partner.
• Coordinate and ensure execution of new fixtures in store
• Support strategic marketing initiatives and provide post promotional sales analysis
• Ensure timely and accurate replenishment of products and work with account and internal stakeholders to manage inventory
• Maintain key databases
• Research and resolve store escalations / product activation issues
• Complete in-store field visits as necessary
• Other tasks and responsibilities as assigned