Bilingual IT On-Site Support Tech - Windows 11 Refresh

KTek Resourcing; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm is seeking a Desktop Support Specialist to ensure high satisfaction in providing technical support to end users. This mid-senior level role involves managing hardware inventory, leading system upgrades, and requiring bilingual communication skills in French and English.

Qualifications

• 2 to 4 years of experience in IT support or field services.
• Proficient in Windows 11 upgrade processes.
• Bilingual in French and English.

Responsibilities

• Provide Windows 10/11 support to end users.
• Manage inventory in the stock room.
• Lead device refresh initiative to upgrade to Windows 11.

Skills

Communication

Technical Support

Problem Solving

Tools

ServiceNow

Job description

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