Montreal-Based Bilingual Facility Operations Manager

BGIS; Montreal; On-site; CAD 70,000 - 110,000; Full time

Job summary

BGIS is seeking a Bilingual Facility Services Manager (EN/FR) to oversee day-to-day operations, vendor management and service management for client accounts in Montreal. You will manage service requests, review work orders, and coordinate with BGIS teams to ensure compliance and timely delivery.

The role emphasizes reporting, data verification, process improvement and collaboration with multiple departments to support integrated building operations. Fluency in English and French is required.

Qualifications

• 3-5 years of relevant experience in Facility Management or Vendor Management.
• Demonstrated organizational, project planning and management skills.
• Technical writing skills.
• Good writing and verbal communication skills.
• Good training and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to develop, analyze and understand complex processes.
• Sound judgment skills based on observation of objective evidence.
• Ability to perform with minimum direct supervision.
• Understanding of compliance requirements of relevant external organizations.
• Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Responsibilities

• Generate and dispatch service request work orders to vendors as per established process.
• Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
• Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
• Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
• Run report on open work orders and checks status with the appropriate vendors.
• Update WO statuses if verified to be completed or resolved during follow up.
• Respond to vendor inquiries regarding workorder related issues.
• Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
• Correcting information in the system, addresses, phone numbers.
• Adding new vendors and locations to the system.
• Review vendor quotes for scope and price accuracy
• Financial oversight of work performed for the client
• Review and resolve invoice referrals/escalations.
• Review and resolve invoicing errors.
• Review and approve billing for tech services.
• Review and approval of invoices for payment (Oracle).
• Respond to vendor inquiries regarding invoicing-related matters.
• Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
• Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
• Primary escalation point for taking care of any issues regarding service.
• Involvement in specific Emergency workorders may need to be managed from start to end.
• Requesting approvals from the client.
• Participating and gathering information for QBR’s.
• Client reporting needs as required.
• Collaborates with stakeholders and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible. Implements related enhancements for the assigned region(s)
• Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
• Comply with all company policies and procedures and adhere to company standards.
• Other duties as assigned.

Skills

Facility Management

Vendor Management

Project Planning

Technical writing

Communication skills

MS Excel

PowerPoint

Power BI

Tools

MS Excel

Power BI

PowerPoint

Word

Job description

BGIS is seeking a Bilingual Facility Services Manager (EN/FR) to oversee day-to-day operations, vendor management and service management for client accounts in Montreal. You will manage service requests, review work orders, and coordinate with BGIS teams to ensure compliance and timely delivery.

The role emphasizes reporting, data verification, process improvement and collaboration with multiple departments to support integrated building operations. Fluency in English and French is required.