Bilingual Facilities Support Specialist (EN/FR)

BGIS; Ottawa; On-site; CAD 47,000 - 59,000; Full time

Job summary

BGIS is seeking a Bilingual Facilities Services Coordinator (English/French) in Ottawa. You will be the first point of contact for facility-related requests, coordinating service actions, and delivering timely, professional support to clients across industries.

In this fast-paced, client-focused role you will respond in both English and French, create and dispatch work orders, prioritize requests, and maintain accurate records while upholding confidentiality and service excellence.

Qualifications

• High school completion plus a specialized business, technical, or related course.
• Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience.
• Fluency in both English and French, with strong verbal and written communication skills.
• Excellent customer service orientation and attention to detail.
• Strong organizational and multitasking abilities.
• Proficient computer and keyboarding skills.

Responsibilities

• Serve as the first contact for facility-related service requests.
• Respond to client inquiries in both English and French.
• Create, update, and dispatch work orders to internal and external service providers.
• Assess service requests and determine appropriate priority levels.
• Coordinate with technicians, vendors, landlords, and stakeholders to support timely resolution.
• Maintaining accurate records within work order management systems.
• Supporting operational improvement initiatives and team projects.
• Maintaining confidentiality and professionalism in all client interactions.

Skills

Bilingual English/French

Customer service

Communication skills

Organizational multitasking

Problem solving

Attention to detail

Education

High school diploma + specialized course

Job description

BGIS is seeking a Bilingual Facilities Services Coordinator (English/French) in Ottawa. You will be the first point of contact for facility-related requests, coordinating service actions, and delivering timely, professional support to clients across industries.

In this fast-paced, client-focused role you will respond in both English and French, create and dispatch work orders, prioritize requests, and maintain accurate records while upholding confidentiality and service excellence.