Mobile Service & Dispatch Coordinator

TEN Leasing; Mississauga; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Paid vacation and personal days

Benefits package with healthcare and E

Employee referral program

Awards program

Company team events

Job summary

TEN Canada Ltd. is seeking a Mobile Coordinator in Mississauga, ON to coordinate mobile service operations and support repairs, maintenance, and customer inquiries.

You will work closely with mobile technicians, service writers, vendors, and management to ensure efficient execution of service requests and accurate documentation. The role focuses on dispatch, order entry, communication of updates, and proactive follow-up with vendors to keep jobs moving and customers informed.

Qualifications

• Strong and immediate computer proficiency.
• Excellent customer service, organizational, and multitasking skills.
• Ability to manage priorities in a fast-paced, service-driven environment.

Responsibilities

• Coordinate, dispatch, and provide administrative support for mobile service operations.
• Work with service writers, mobile technicians, vendors, and management to ensure repairs and maintenance are executed efficiently.
• Review work orders, add missing information, and ensure accurate case file documentation.
• Enter and maintain information in work orders and case files to support invoicing, compliance, and reporting.
• Follow up with vendors on delays, missing documentation, and invoices.
• Communicate key information to internal teams with CVI documents, inspection reports, invoices, and repair updates.
• Handle inbound/outbound calls and emails with clients, assist with service requests, and coordinate with shops or management for solutions.
• Support creation, modification, and follow-up of estimates and quotes with clients regarding purchase orders.

Skills

Computer proficiency

Customer service

Organizational skills

Multitasking

Prioritization

Job description

TEN Canada Ltd. is seeking a Mobile Coordinator in Mississauga, ON to coordinate mobile service operations and support repairs, maintenance, and customer inquiries.

You will work closely with mobile technicians, service writers, vendors, and management to ensure efficient execution of service requests and accurate documentation. The role focuses on dispatch, order entry, communication of updates, and proactive follow-up with vendors to keep jobs moving and customers informed.