Fleet Service Writer

Canada Cartage; Mississauga; On-site; CAD 42,000 - 56,000; Full time

Job summary

Canada Cartage in Mississauga is seeking a Maintenance Administrative Coordinator to coordinate and prioritize vehicle repair and maintenance requests, maintaining detailed service records and assisting in budget tracking to keep fleet operations safe and reliable.

You will be the first point of contact for CCS customers, schedule vendor repairs, manage work orders and invoices, and communicate with technicians, fleet managers, drivers and operations to provide timely updates.

Qualifications

• Minimum 6 months of admin and customer service experience.
• Able to manage work orders, repair orders, estimates and invoices.
• Ability to communicate with technicians, fleet managers, drivers and customers.
• Strong attention to detail when documenting vehicle concerns, repairs, parts and labor.
• Comfortable using computer systems, shop management software and Microsoft Office.

Responsibilities

• Serve as first point of contact for CCS customers.
• Maintain an updated spreadsheet of equipment damage for the Ontario maintenance shop.
• Schedule vendor repairs and issue purchase orders.
• Inquire with claims regarding damages and follow up with operations managers to have drivers complete reports.
• Maintain two-way communication with CCS Operations for status updates.

Skills

Admin experience

Customer service

Work orders

Invoicing

MS Office

Shop software

Tools

Shop management software

Microsoft Office

Order management software

Job description

Position Summary

You will coordinate and prioritize vehicle repair and maintenance requests, ensuring that they are efficiently addressed to minimize downtime. Additionally, will maintain detailed records of service requests, track maintenance schedules, and assist in managing the maintenance budget, contributing to the safe and reliable operation of our fleet within the trucking industry.

Location: Mississauga

Schedule: Friday to Sun 7am to 7pm

What you will do

• First point of contact for CCS customers
• Maintaining an updated spreadsheet of equipment damage for the Ontario maintenance shop
• Schedule vendor repairs and issue purchase orders
• Inquiring with claims in regards to damages, following up with operations managers to have driver fill out reports.
• Two way communication with CCS Operations to provide updates as required

What You'll Bring

• Minimum 6 months of Admin and customer service experience
• Able to manage work orders, repair orders, estimates and invoices
• Ability to communicate with technicians, fleet managers, drivers and customers
• Strong attention to detail when documenting vehicle concerns, repairs, parts and labor
• Comfortable using computer Systems, Shop management software and Microsoft Office
• Strong Organization and Management Skills

Along with the following Skills & Competencies

• Expediting
• Service Operations
• Order Tracking
• Work Order Scheduling
• Order Management Software