Client Advisor

BoF Careers; Vancouver; On-site; CAD 42,000 - 64,000; Full time

Job summary

Prada Group in Canada seeks a luxury sales ambassador to convey and promote the Brand philosophy and values to final clients, guiding them into the world of the brands. You will maximize individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all.

Responsibilities include creating a welcoming environment, capturing client data in the CRM, embracing Omni Channel, collaborating with colleagues, maintaining shop floor standards, and

Qualifications

• Passion for selling luxury fashion and a strong client focus.
• Excellent communication and interpersonal skills.
• Ability to work both in a team and independently.
• Curiosity about fashion trends and luxury brands.
• Fluency in English; additional languages a plus.

Responsibilities

• Place the customer at the center and provide an excellent in-store experience.
• Capture customer data in the CRM and build long-lasting relationships.
• Embrace an Omni Channel mindset and cross-sell across departments.
• Maintain visual standards on the shop floor and support stock procedures.
• Contribute to a high level of security and reduce theft risk.

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Job Purpose

To be the "ambassador" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge And Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus