Mitigation Operations Lead - Field Excellence & Safety

SearchLabs; Burlington; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Job summary

SearchLabs is seeking a Mitigation Manager to oversee field mitigation activities for our Burlington division, ensuring productive, high-quality work and budget adherence with regular on-site presence. You will coach field teams, coordinate technicians and sub-trades, and maintain safe, efficient processes in line with Ontario OHSA standards, while delivering outstanding customer experiences.

The ideal candidate has a strong restoration or field-ops background, proven team and budget management

Qualifications

• Strong background in restoration, construction, or field operations leadership.
• Proven ability to manage teams, workflows, and budgets in a fast-paced environment.
• Skilled at coaching field staff, improving processes, and maintaining high service standards.
• Safety-focused leader with knowledge of Ontario OHSA requirements.

Responsibilities

• Champion the company’s brand and deliver a consistently high customer experience, including strong Net Promoter Score (NPS) performance.
• Maintain optimal staffing levels across mitigation technicians, team leads, and sub-trades.
• Provide oversight, coaching, equipment, and best-practice guidance to field teams.
• Ensure all mitigation work aligns with project scopes, work orders, and budgets.
• Identify and implement efficient, responsive processes for rapid on-site service delivery.
• Maintain regular in-person attendance on job sites to support quality and productivity.
• Oversee service vehicle cleanliness, organization, stocking, and maintenance.
• Track, maintain, and manage all mitigation equipment with precision.
• Ensure accurate documentation and timely submission into the file management system.
• Complete written annual performance reviews for mitigation technicians and support reviews for team leads.
• Participate in the 24/7 on-call rotation to support emergency response commitments.
• Lead weekly safety talks and ensure full compliance with the Ontario Occupational Health and Safety Act.
• Promote a culture of safety, training, and continuous improvement.

Skills

Restoration leadership

Team management

Budget management

Coaching

OHSA knowledge

Job description

SearchLabs is seeking a Mitigation Manager to oversee field mitigation activities for our Burlington division, ensuring productive, high-quality work and budget adherence with regular on-site presence. You will coach field teams, coordinate technicians and sub-trades, and maintain safe, efficient processes in line with Ontario OHSA standards, while delivering outstanding customer experiences.

The ideal candidate has a strong restoration or field-ops background, proven team and budget management