Mitigation Operations Lead — Field Services

SearchLabs; Burlington; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Job summary

SearchLabs is seeking a Mitigation Manager to lead field operations in Burlington, ensuring high-quality restoration services and on-site safety. The role requires hands-on leadership, strong budgeting, and the ability to coach field teams while maintaining documentation and equipment control.

The position emphasizes on-site presence, 24/7 emergency readiness, and collaboration with senior leadership to deliver exceptional customer experiences.

Qualifications

• Experience in restoration, construction, or field operations leadership.
• Proven ability to manage teams, workflows and budgets in a fast-paced environment.
• Hands-on site involvement and emergency response readiness.

Responsibilities

• Champion the company’s brand and deliver a consistently high customer experience, including strong Net Promoter Score (NPS) performance.
• Maintain optimal staffing levels across mitigation technicians, team leads, and sub-trades.
• Provide oversight, coaching, equipment, and best-practice guidance to field teams.
• Ensure all mitigation work aligns with project scopes, work orders, and budgets.
• Identify and implement efficient, responsive processes for rapid on-site service delivery.
• Maintain regular in-person attendance on job sites to support quality and productivity.
• Oversee service vehicle cleanliness, organization, stocking, and maintenance.
• Track, maintain, and manage all mitigation equipment with precision.
• Ensure accurate documentation and timely submission into the file management system.
• Complete written annual performance reviews for mitigation technicians and support reviews for team leads.
• Participate in the 24/7 on-call rotation to support emergency response commitments.
• Lead weekly safety talks and ensure full compliance with the Ontario Occupational Health and Safety Act.
• Promote a culture of safety, training, and continuous improvement.

Skills

Field operations leadership

Budget management

Team coaching

Emergency response readiness

OHSA knowledge

On-site presence

Job description

SearchLabs is seeking a Mitigation Manager to lead field operations in Burlington, ensuring high-quality restoration services and on-site safety. The role requires hands-on leadership, strong budgeting, and the ability to coach field teams while maintaining documentation and equipment control.

The position emphasizes on-site presence, 24/7 emergency readiness, and collaboration with senior leadership to deliver exceptional customer experiences.