Mission Coordinator

AIRMEDIC; Longueuil; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Group insurance (employer contribution

Group RRSP with employer contribution

Career growth opportunities

Friendly, family-like work environment

Free parking

Job summary

Airmedic in St-Hubert is seeking a Mission Coordinator to join our coordination center in Quebec. You will manage pre-hospital and inter-hospital air transports, coordinating clinicians, aircraft, and partners to ensure patient safety and efficient mission execution.

The role requires strong stress management, excellent communication in French and English, and experience in dispatch or call-taking. This is a full-time on-site position with opportunities for growth and teamwork across aviation

Qualifications

• Experience in urgent call-taking or dispatch is required or highly valued.
• Fluency in French (oral and written) and advanced English.
• Ability to communicate clearly with diverse stakeholders during emergencies.

Responsibilities

• Receive and process pre-hospital and inter-hospital transport requests.
• Coordinate resources and call-outs for medical personnel.
• Communicate with health centers and public services to coordinate ambulance resources.
• Document call cards, mission files, and prepare reports.
• Support medical team and collaborate with medical regulation on in-flight needs.
• Assist with administrative tasks and billing information.
• Provide exemplary internal and external customer service.

Skills

Stress management

Organizational skills

Multitasking

Problem solving

Interpersonal relations

Quick judgment

English language skills

French language skills

Education

DES (High School Diploma)

AEC Emergency Call Center Dispatcher

Tools

Office suite

Job description

Join our team of passionate individuals and become a Mission Coordinator.

Workplace: St-Hubert

Status: full-time

Working at Airmedic is synonymous with passion and commitment. We believe in the strength of the team and the diversity of skills. We are looking for mission coordinators to join us in our commitment to preserving and saving lives.

WHAT WILL YOU DO?

As part of the coordination center, the mission coordinator actively participates in carrying out missions with the goal of saving lives. Your work will mainly consist of coordinating inter-hospital and pre-hospital airborne transports across all regions of Quebec, starting from the moment a call is received from a member or hospital center. You will work with various stakeholders (clients, medical teams, partners, managers, suppliers) to successfully carry out the transport of patients or passengers.

More specifically, you will:

• Receive and process requests for pre-hospital, inter-hospital, urgent, and non-urgent charter transfers from our members, clients, and partners;
• In collaboration with the flight tracking attendant, evaluate which resources are best suited to respond to the mission and coordinate the call-out of medical personnel for deployment;
• Communicate with various health communication centers (HCC) to coordinate the assignment of ambulance resources;
• Communicate with various public services as needed;
• Document call cards, mission files, and complete reports;
• Support the medical team during missions and work in collaboration with the medical regulation team for in-mission needs (medical reports, in-flight prescriptions, etc.);
• Collaborate on administrative tasks such as filing documents, preparing billing information, and any other information essential to file processing;
• Ensure exemplary internal and external customer service, answer questions, and redirect calls and emails to other departments as needed.

Work schedule:

• 7 days on, 7 days off (7/7);
• Rotation: 7 days of day shifts (7 AM to 7 PM), 7 days off, 7 days of night shifts (7 PM to 7 AM), 7 days off, and repeat the cycle.

PROFILE

WHO ARE YOU?

Your most important skills are:

• Ease in working under pressure, stress management, self-control, and resilience;
• Good organizational skills, ability to multitask and determine priorities;
• Ability to identify and solve problems resourcefully;
• Knowing how to inform various stakeholders with the right information at the right time by analyzing and synthesizing available information, or seeking it out and anticipating what will be required;
• Customer-oriented, expressing oneself calmly, clearly, with courtesy, empathy, and demonstrating an ease in working in a team with people from different sectors of activity (airplane, helicopter, and medical) while demonstrating a certain mastery of interpersonal relations;
• Demonstrating very good intellectual capabilities (quick-wittedness, capable of finesse and speed of thought, possessing excellent, safe, and quick judgment, observation, memory, and the technical and functional aptitudes to succeed);
• Ability to learn in action, from experiences, and to adapt;
• Demonstrating professional ethics and rigor;
• Comfortable using computer tools, such as the Office suite, and capable of typing quickly on a computer;
• Fluency in French both orally and in writing;
• Advanced oral and written English. *

* Advanced level English is required for technical assistance purposes with an English-speaking clientele or with any external partner such as a supplier.

Your professional background stands out with the following elements:

• Hold a High School Diploma (DES);
• Experience in urgent call-taking/call center, dispatch, logistics, or customer service.

Your assets:

• Attestation of College Studies (AEC) as an emergency call center dispatcher;
• Experience in the logistics or operations sector;
• Experience in aeronautics, commercial/regional aviation, and/or operations/medical/emergency fields;
• Basic knowledge of various medical terms.

WHY AIRMEDIC?

In addition to our teams of committed professionals, our fleet of state-of-the-art aircraft and medical equipment, as well as the creation of our own niche and innovative ideas within a developing industry in Quebec, we offer:

• Permanent full-time positions;
• A group insurance program (with employer contribution) including the following protections: medical, dental, life, salary, travel, and more;
• A group RRSP with employer contribution;
• An opportunity to actively participate in the growth and development of Airmedic;
• A friendly, family-like work environment;
• Free parking.

This position is eligible for the Airmedic employee referral program (class 1).