Mining Technology Support Specialist

Toromont Cat; Vaughan; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the equipment sector is seeking a Mining Technology Support Specialist to act as a regional expert in mining technologies. This hybrid role involves diagnostics, troubleshooting, and collaboration with customers and support teams. Candidates should have a strong background in computer science and excellent communication skills. Join a top-tier organization that values safety, innovation, and customer service.

Benefits

Flexible work schedules

Opportunities for internal training

Competitive total rewards including wages and benefits

Qualifications

• Detail-oriented with analytical and troubleshooting skills.
• Excellent communication skills in English; bilingual in French is an asset.
• Hands-on experience with Caterpillar or heavy equipment support is preferred.

Responsibilities

• Perform routine diagnostics and calibration of MineStar components.
• Troubleshoot software and hardware issues in technology systems.
• Document site-specific procedures for installation, commissioning, troubleshooting, and repair.

Skills

Networking

Programming

Troubleshooting

Analytical skills

Communication skills

Education

Post-secondary education in computer science, information systems, computer engineering technology

Job description

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• This hybrid position can be carried out from all Toromont locations.

Role Overview

The Mining Technology Support Specialist will act as the regional expert to support and implement mining technologies. As a key member of the local support team, they will be the first point of contact and act as a consultant for local customers and branch technicians.

What You Will Experience

• Working within one of the safest organizations in the industry, prioritizing your safety and well-being
• Working for a top-tier equipment dealer and with the premium Caterpillar brand
• Opportunities to learn, grow, and develop through internal training programs
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• Flexible work schedules and opportunities across multiple locations in Eastern Canada

Typical Daily Responsibilities

• Perform routine diagnostics and calibration of MineStar components (Fleet, Terrain, Command, Detect, and Health)
• Troubleshoot software and hardware issues in technology systems
• Commission and calibrate technologies on-site
• Execute repairs independently or with the service team
• Document site-specific procedures for installation, commissioning, troubleshooting, and repair of MineStar technologies
• Record and report operational metrics to internal teams and customers
• Collaborate with Toromont, Caterpillar, and customer support teams on projects to improve system performance
• Assess training needs and provide technical training on MineStar systems
• Provide feedback to Caterpillar on system enhancements via Ticket Management Platform (TSC)
• Engage with customers and engineering teams regularly
• Perform other responsibilities as required

Minimum Requirements

• Post-secondary education in computer science, information systems, computer engineering technology, or related field
• Strong computer skills (Networking, programming, troubleshooting)
• Detail-oriented with analytical and troubleshooting skills
• Experience with standards documentation and compliance monitoring
• Excellent communication skills in English; bilingual in French is an asset
• Knowledge of control and guidance systems, GNSS systems
• Hands-on experience with Caterpillar or heavy equipment support is preferred
• Experience with MineStar operations, mining processes, and Business Intelligence Software is advantageous

About Toromont Cat

With over 4,000 employees and 56 locations across Eastern Canada, Toromont Cat has a proven track record in industry knowledge, dealership infrastructure, and service excellence. We focus on people's strengths, innovative products, and outstanding customer service, supported by our partnership with Caterpillar. Join our team and become part of the Toromont family—your success is our success!