MFT Support Engineer

Tata Consultancy Services; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada is seeking an experienced IBM Sterling/ MFT Engineer to join our Toronto team, delivering enterprise-grade secure file transfer solutions and ensuring 24/7 production support.

You will configure Trading Partners, monitor file flows, and collaborate with security and infrastructure teams to resolve issues, implement changes, and maintain documentation.

This role offers a competitive CAD salary and an inclusive, diverse workplace aligned with OHRC standards.

Qualifications

• Strong hands-on experience with IBM Sterling File Gateway (SFG), B2B Integrator, CCM, SSP-CM, and SEAS.
• Strong knowledge of file-transfer protocols including FTP, SFTP, FTPS, HTTPS, and AS2.
• Proficiency with Unix/Linux and shell scripting.
• Experience supporting enterprise production and MFT environments.
• Strong troubleshooting, incident management, and root-cause analysis skills.
• Experience with Dynatrace monitoring and log analysis.
• Exposure to container platforms such as OpenShift.
• Familiarity with GitHub, YAML, and DevSecOps practices.
• Experience with ServiceNow-based change management.

Responsibilities

• Configure and maintain Trading Partners, routing rules, services, adapters, and BP within IBM Sterling.
• Support deployments involving code changes, maps, configurations, and BP updates.
• Monitor file-transfer flows, queues, BP execution, system health, and availability.
• Troubleshoot production issues, perform root-cause analysis, and resolve incidents within SLA timelines.
• Provide L2 production support for IBM Sterling File Gateway and related Managed File Transfer components.
• Configure and support security/encryption technologies including PGP, SSL, and SSH.
• Support production environments through rotational 24/7 on-call coverage.
• Collaborate with application, infrastructure, and security teams.
• Maintain technical documentation and operational procedures.
• Participate in change and incident management activities using ServiceNow.

Skills

IBM Sterling SFG

B2B Integrator

CCM

SSP-CM

SEAS

Dynatrace

OpenShift

GitHub

YAML

ServiceNow

Tools

OpenShift

GitHub

YAML

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required skill set

\"Skills and Responsibilities

\"Must-Have Skills:

• Strong hands-on experience with IBM Sterling File Gateway (SFG), B2B Integrator, CCM, SSP-CM, and SEAS.
• Strong knowledge of file-transfer protocols including FTP, SFTP, FTPS, HTTPS, and AS2.
• Proficiency with Unix/Linux and shell scripting.
• Experience supporting enterprise production and MFT environments.
• Strong troubleshooting, incident management, and root-cause analysis skills.

Nice-to-Have Skills:

• Experience with Dynatrace monitoring and log analysis.
• Exposure to container platforms such as OpenShift.
• Familiarity with GitHub, YAML, and DevSecOps practices.
• Experience with ServiceNow-based change management.

Key Responsibilities:

• Configure and maintain Trading Partners, routing rules, services, adapters, and Business Processes (BP) within IBM Sterling.
• Support deployments involving code changes, maps, configurations, and BP updates.
• Monitor file-transfer flows, queues, BP execution, system health, and availability.
• Troubleshoot production issues, perform root-cause analysis, and resolve incidents within SLA timelines.
• Provide L2 production support for IBM Sterling File Gateway and related Managed File Transfer components.
• Configure and support security/encryption technologies including PGP, SSL, and SSH.
• Support production environments through rotational 24/7 on-call coverage.
• Collaborate with application, infrastructure, and security teams.
• Maintain technical documentation and operational procedures.
• Participate in change and incident management activities using ServiceNow.\"

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.