Membership Advisor

Rise People; Surrey; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Base plus commission pay

Group benefits (dental, health & travel)

Complimentary Membership

Discounts on training and retail

Job summary

Rise People is looking for a Membership Advisor in Surrey, Canada, offering up to $75,000 in annual pay. This role requires achieving sales targets through community outreach and providing excellent member experiences. You will manage member concerns and promote a positive atmosphere within the gym.

The ideal candidate is passionate, inclusive, and keen on community engagement. Benefits include a combination of base and commission pay, group health benefits, and complimentary memberships.

Qualifications

• Strong ability to achieve sales goals through various outreach methods.
• Experience in providing excellent customer service to members.
• Ability to foster relationships with team members.

Responsibilities

• Achieve monthly sales goals through leads and community outreach.
• Provide engaging tours and convert leads into new members.
• Address member concerns timely and follow company policies.

Skills

Sales

Customer service

Communication

Lead generation

Tools

Motionsoft

Point of Sale

Job description

Membership Advisor – Earn up to $75,000 in Annual Pay

The Membership Advisor reports to the General Manager and ensures a best-in-class fitness experience for members by demonstrating the value Fitness World Signature offers. The MA does inbound and outbound sales activities to achieve their monthly targets. The MA is also responsible for the achievement of member retention and satisfaction; execution of company policies, procedures, and programs; and exemplifying the company’s culture and values.

Responsibilities:

• Achieve monthly sales goals through the execution of leads, appointments, shows, enrollments and referrals via community outreach, outbound phone calls, referrals, and social media.
• Grow our member base through lead generation, membership sales and collection of referrals.
• Perform engaging and knowledgeable tours of our club facilities, programs, and services to convert leads into new members.
• Create a friendly, helpful, and positive member experience for members, while performing various member management tasks such as member check-in, action check-in messages, collecting past dues, updating payment information, cash reconciliations, and bank deposits.
• Facilitate and process payment for agreements, retail, and services in the Member Management System (Motionsoft) and Point of Sale.
• Address member concerns in a timely manner by following company policies, procedures and documentation requirements and immediately report incidents to the General Manager.
• Immediately address cleanliness, health and safety concerns and incidents; and report incidents to the General Manager.
• Participate in daily walkthroughs to ensure the club is clean and well maintained, including equipment, floors, walls, changerooms, washrooms, etc. and that health and safety signage is posted.
• Foster strong relationships with other departments and functional areas of the company, such as fitness class instructors and personal training.
• Additional duties may be assigned.

Our Values:

• Passionate – We put our all into everything we do and empower each other to be our best selves every day.
• Inclusive – We welcome everyone to be part of our world and pride ourselves in being a community for all.
• Fun – We laugh, smile, and enthusiastically have a good time, all the time.
• Community – We work, sweat, and give back together, creating connected communities inside and out.

Benefits:

• A combination of base and commission pay that rewards you for your effort.
• Group benefits (dental, extended health & travel).
• Complimentary Membership for you and one other.
• Discounted personal training, supplements, and retail clothing.
• Develop a career path and highly transferable skills.

About Fitness World:

Fitness World Canada opened our doors in August 2020, establishing ourselves as a health, fitness and wellness community for everyone! Our high value low-cost health communities are making a difference for all fitness enthusiasts, no matter their goal. Fitness World has been a community trademark since 1959. While it’s changed hands over the years, we continue to provide best‑in‑class health and fitness facilities and services.