Membership Advisor

Fitness World Canada; Surrey; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Base + commissions

Group benefits

Complimentary membership

Discounted fitness services

Career development

Job summary

Fitness World Canada in South Surrey, BC is seeking a Membership Advisor to drive sales and deliver a best‑in‑class member experience in person.

You will lead inbound and outbound sales, perform club tours, enroll new members, manage payments, and support member retention while upholding our values and procedures.

The role emphasizes teamwork with instructors and staff, a welcoming attitude, and the ability to meet monthly targets through referrals and community outreach.

Responsibilities

• Achieve monthly sales goals through leads, appointments, shows, enrolments and referrals via community outreach, outbound phone calls, referrals, and social media.
• Grow our member base through lead generation, membership sales and collection of referrals.
• Perform engaging and knowledgeable tours of our club facilities, programs, and services to convert leads into new members.
• Create a friendly, helpful, and positive member experience for members, while performing various member management tasks, for example: member check-in, action check-in messages, collect past dues, update payment information, cash reconciliations, bank deposits, etc.
• Facilitate and process payment for agreements, retail and services in the Member Management System (Motionsoft) and Point of Sale.
• Address member concerns timely by following company policies, procedures and documentation requirements and immediately report incidents to the General Manager.
• Immediately address cleanliness, health and safety concerns and incidents; and report incidents to the General Manager.
• Participate in daily walkthroughs to ensure the club is clean and well maintained, including equipment, floors, walls, changerooms, washrooms, etc. and health and safety signage is posted.
• Foster strong relationships other departments and functional areas of the company, for example fitness class instructors, personal training, etc.
• Additional duties may be assigned.

Job description

South Surrey, BC

Sales

Full-time

Jun 05, 2026

Hourly: $18.25

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.

Please Note

• Fitness World does not offer remote roles — all recruitment is conducted in person.
• We will contact applicants directly regarding their application.
• We never request sensitive information (e.g., SIN, banking details) before an in‑person interview.

Membership Advisor – Earn up to $75,000 in Annual Pay

The Membership Advisor reports to the General Manager and ensures a best‑in‑class fitness experience for members by demonstrating the value Fitness World Signature offers. The MA does inbound and outbound sales activities to achieve their monthly targets. The MA is also responsible for the achievement of member retention and satisfaction; execution of company policies, procedures, and programs; and exemplifying the company’s culture and values.

Responsibilities

• Achieve monthly sales goals through the execution of leads, appointments, shows, enrolments and referrals via community outreach, outbound phone calls, referrals, and social media.
• Grow our member base through lead generation, membership sales and collection of referrals.
• Perform engaging and knowledgeable tours of our club facilities, programs, and services to convert leads into new members.
• Create a friendly, helpful, and positive member experience for members, while performing various member management tasks, for example: member check‑in, action check‑in messages, collect past dues, update payment information, cash reconciliations, bank deposits, etc.
• Facilitate and process payment for agreements, retail and services in the Member Management System (Motionsoft) and Point of Sale.
• Address member concerns timely by following company policies, procedures and documentation requirements and immediately report incidents to the General Manager.
• Immediately address cleanliness, health and safety concerns and incidents; and report incidents to the General Manager.
• Participate in daily walkthroughs to ensure the club is clean and well maintained, including equipment, floors, walls, changerooms, washrooms, etc. and health and safety signage is posted.
• Foster strong relationships other departments and functional areas of the company, for example fitness class instructors, personal training, etc.
• Additional duties may be assigned.

Our Values

• Passionate: We put our all into everything we do & empower each other to be our best selves every day.
• Inclusive: We welcome everyone to be part of our world & pride ourselves in being a community for all.
• Fun: We laugh, smile, & enthusiastically have a good time, all the time.
• Community: We work, sweat & give back together, creating connected communities inside & out.

Our Perks

• A combination of base and commission pay that rewards you for your effort
• Group benefits (dental, extended health & travel)
• Complimentary Membership for You and One Other
• Discounted personal training, supplements and retail clothing
• Develop a career path and highly transferable skills

About Fitness World: Fitness World Canada opened our doors in August 2020, establishing ourselves as a health, fitness and wellness community for everyone! Our high value low‑cost health communities are making a difference for all fitness enthusiasts, no matter their goal. Fitness World has been a community trademark since 1959. While it’s changed hands over the years, we continue to provide best in class health and fitness facilities and services.

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