Member Service Representative (sales & service)

Fitness World Canada; Richmond; Hybrid; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Base + commission

Group benefits

Complimentary membership

Discounted training & gear

Career development

Job summary

Fitness World Canada in Richmond, BC is seeking a Member Service Representative for a hybrid sales and service role. You will balance member service with sales activities and help source new leads to grow club revenue.

The position offers base pay with commission, benefits, and a complimentary membership for you and a guest, supporting a healthy, community-focused workplace.

Responsibilities

• Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.
• Create a friendly, helpful and positive member experience for members, while performing various member management tasks.
• Engage with the community, members and social media to source new leads, generate referrals, and generate club revenue.
• Contribute to the Fitness World culture and reflect our core values: fun, passionate, inclusive and teamwork.

Job description

Richmond, BC

Sales

Full‑time

Jun 05, 2026

Hourly: $18.25

Job Summary

As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:

• Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.
• Create a friendly, helpful and positive member experience for members, while performing various member management tasks.
• Engage with the community, members and social media to source new leads, generate referrals, and generate club revenue.
• Contribute to the Fitness World culture and reflect our core values: fun, passionate, inclusive and teamwork.

Our Perks

• A combination of base and commission pay that rewards you for your effort
• Group benefits (dental, extended health & travel)
• Complimentary Membership for You and One Other
• Discounted personal training, supplements and retail clothing
• Develop a career path and highly transferable skills

Our Values

• Passionate: We put our all into everything we do & empower each other to be our best selves every day.
• Inclusive: We welcome everyone to be part of our world & pride ourselves in being a community for all.
• Fun: We laugh, smile, & enthusiastically have a good time, all the time.
• Community: We work, sweat & give back together, creating connected communities inside & out.

Growth Opportunities

Fitness World is more than a job, it’s a pathway to a career. Our most successful managers and personal trainers began their career as a Member Service Representative. Team members that bring our core values to life and demonstrate the competencies to be successful in these positions are provided the personal and professional development to elevate their careers.

About Fitness World

Fitness World Canada opened our doors in August 2020, establishing ourselves as a health, fitness and wellness community for everyone! Our high value low-cost health communities are making a difference for all fitness enthusiasts, no matter their goal. Fitness World has been a community trademark since 1959. While it’s changed hands over the years, we continue to provide best in class health and fitness facilities and services.

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