Member Solutions Specialist II - Community Banking Leader

StellerVista Credit Union; Cranbrook; On-site; CAD 40,000 - 47,000; Full time

Benefits offered by this job

Opportunity for growth

Inclusive work environment

Benefits and pension programs

Job summary

StellerVista Credit Union in Cranbrook, BC, is hiring a Member Service Representative 2 for our Member Solutions Centre. This on-site role primarily serves members over the phone or via our virtual platforms, helping with savings accounts, selecting the best accounts, and handling quick requests with accuracy.

Permanent full-time (37 hrs weekly) with schedule Mon/Wed/Fri 9:45am–6:15pm and Tue/Thu 10:00am–6:15pm. Wage scale $28.76/hr - $33.80/hr.

Qualifications

• Secondary school diploma plus a minimum of approximately 2 years’ related sales and service experience from a financial Institution in a Member Service Representative Role.
• Equivalent combination of education and experience will also be considered.
• We value accountability, responsiveness, trust, belonging, and excellent communication skills.

Responsibilities

• Assist members with savings and accounts, ensuring the best account for them.
• Handle quick requests through remote or virtual channels.
• Prepare and complete required documentation quickly and accurately for a stress-free member experience.
• Support members through different life stages to help them reach milestones.

Skills

Accountability

Responsiveness

Trust building

Belonging

Communication skills

Professional image

Credit union knowledge

Computer literacy

Education

Secondary school diploma

Tools

Word

Excel

Email programs

Job description

StellerVista Credit Union in Cranbrook, BC, is hiring a Member Service Representative 2 for our Member Solutions Centre. This on-site role primarily serves members over the phone or via our virtual platforms, helping with savings accounts, selecting the best accounts, and handling quick requests with accuracy.

Permanent full-time (37 hrs weekly) with schedule Mon/Wed/Fri 9:45am–6:15pm and Tue/Thu 10:00am–6:15pm. Wage scale $28.76/hr - $33.80/hr.