Member Service Representative 2 MSC

StellerVista Credit Union; Cranbrook; Vor Ort; CAD 40.000 - 47.000; Vollzeit

Benefits dieser Stelle

Opportunity for growth

Inclusive work environment

Benefits and pension programs

Zusammenfassung

StellerVista Credit Union in Cranbrook, BC, is hiring a Member Service Representative 2 for our Member Solutions Centre. This on-site role primarily serves members over the phone or via our virtual platforms, helping with savings accounts, selecting the best accounts, and handling quick requests with accuracy.

Permanent full-time (37 hrs weekly) with schedule Mon/Wed/Fri 9:45am–6:15pm and Tue/Thu 10:00am–6:15pm. Wage scale $28.76/hr - $33.80/hr.

Qualifikationen

• Secondary school diploma plus a minimum of approximately 2 years’ related sales and service experience from a financial Institution in a Member Service Representative Role.
• Equivalent combination of education and experience will also be considered.
• We value accountability, responsiveness, trust, belonging, and excellent communication skills.

Aufgaben

• Assist members with savings and accounts, ensuring the best account for them.
• Handle quick requests through remote or virtual channels.
• Prepare and complete required documentation quickly and accurately for a stress-free member experience.
• Support members through different life stages to help them reach milestones.

Kenntnisse

Accountability

Responsiveness

Trust building

Belonging

Communication skills

Professional image

Credit union knowledge

Computer literacy

Ausbildung

Secondary school diploma

Tools

Word

Excel

Email programs

Jobbeschreibung

Member Solutions Centre
Cranbrook, BC, CAN

• On-site
• Travel Required : No
• Member Solutions Centre
• Full-Time
• Requisition #: MEMBE001304

Description

About StellerVista

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve ourmembership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Member Service Representative 2.

Position Overview

We are hiring for our Member Solutions Centre, which provides excellent member service primarily over the phone or through our virtual platforms.

In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them) and assisting with quick requests through our remote or virtual channels. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

This position is a bargaining unit position

Schedule Description

Permanent Full -Time (37 hrs weekly)

Monday Wednesday and Friday: 9:45am – 6:15pm

Tuesday & Thursday: 10:00am – 6:15pm

Wage scale: $28.76/hr - $33.80/hr.

Note: These hours may be altered or increased due to operational requirements.

Education and Experience

Do you have a secondary school diploma plus a minimum of approximately 2 years’ related sales and service experience from a financial Institution in a Member Service Representative Role?

OR

Candidates with an equivalent combination of education and experience will also be considered.

We Value:

• Accountability - to our members, the StellerVista team, and our communities
• Responsiveness – to listen and care so to provide exceptional service and advice.
• Ability to build trust – with members and others in the StellerVista team
• Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services
• Personal computer literacy – keyboarding, email programs, Word, and Excel

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

At StellerVista Credit Union we are proud to offer an employee experience that includes:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.

The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Job Location – Cranbrook, B.C.

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We’re proud of our team. They make us who we are.