Member Service Supervisor

StellerVista Credit Union; Cranbrook; Vor Ort; CAD 64.000 - 80.000; Vollzeit

Benefits dieser Stelle

Extended benefits and pension programs

Health and wellness programs

Competitive vacation entitlement

Professional growth opportunities

Inclusive work environment

Zusammenfassung

StellerVista Credit Union in Cranbrook is recruiting a Supervisor for the Member Service Department. You will lead a team at the Cranbrook branch, coach staff, meet sales goals, and ensure high-quality member service while safeguarding deposits and branch treasury functions.

The role requires 5+ years in member service within financial services, with supervisory experience and a post-secondary certificate in related fields. Competitive pay and benefits follow.

Qualifikationen

• Completion of a one-year post-secondary certificate in business administration or operations management.
• Minimum of 5 years of related member service experience in a financial institution including at least 2 years in a Senior Member Service position; 1 year in a first-line supervisory role is preferred.
• Equivalent combination of education and experience.

Aufgaben

• Meet team sales goals for the assigned area through sales coaching and member relationship management tools and techniques.
• Manage day-to-day operation of the member sales and service area including overseeing branch deposit functions.
• Oversee safeguarding and security precautions and branch treasury functions.
• Supervise and provide daily direction to member sales and service staff to ensure quality member relationship services and revenue growth.
• Recruit, orient and train team members.

Kenntnisse

Supervisory skills

Leadership

Coaching

Member service

Customer service

PC literacy

Ausbildung

Post-secondary certificate in Business Administration or Operations Management

Tools

Microsoft Word

Excel

Jobbeschreibung

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve ourmembership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Member Service Supervisor.

Position Overview

As the Supervisor of the Member Service Department in the Cranbrook Branch, you’ll meet team sales goals for the assigned area through sales coaching and member relationship management tools and techniques. You will manage the day-to-day operation of the member sales and service area including overseeing branch deposit functions to support the credit union brand as well as the application of safeguarding and security precautions and branch treasury functions. You’ll supervise and provide daily direction to member sales and service staff to ensure the effective provision of quality member relationship services, to maximize revenue generation, promote growth and to help members achieve and maintain their financial health. You will also recruit, orient and train team members.

(This position is outside of the bargaining unit)

Schedule Description

Friday: 8:45am - 5:15pm

Saturday 8:45am - 3:15pm

Education and Experience:

• Completion of a one-year post- secondary certificate in business administration or operations management in a college or technical school environment.
• Candidates require a minimum of 5 years of related member service experience in a financial institution including at least 2 years in a Senior Member Service position. Our preferred candidate will also bring 1 year of experience in a first-line supervisory role.

OR

An equivalent combination of education and experience.

Successful candidates must also demonstrate the following:

• working knowledge of supervisory skills such as scheduling and work assignment, recruitment, and performance management
• ability to provide leadership, coaching and mentoring to an assigned team, and to motivate continuous learning and performance development in others.
• knowledge of and ability to administer a Collective Agreement within the day-to-day operations of the branch.
• working knowledge of credit union deposit products and services
• sound working knowledge of the current banking system
• success in responding to member enquiries and providing a high level of member service
• PC literacy including Microsoft Word or other word processing software, Excel, or other spreadsheet application
• demonstrated proficiency in oral and written communication skills and the ability to project a courteous, professional image

Compensation:

We are pleased to offer a competitive compensation package including but not limited to participation in extended benefits and pension programs, health and wellness programs, and a competitive vacation entitlement.

Annual salary commensurate to education and experience.

Current annual salary range:

$63,789.00 - $79,736.00

At StellerVista Credit Union we are proud to offer an employee experience that includes:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.

The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Job Location –

Cranbrook, B.C

We’re proud of our team. They make us who we are.