Member Service Supervisor (Multi Branch Position)

StellerVista Credit Union; Elkford; Vor Ort; CAD 64.000 - 80.000; Vollzeit

Zusammenfassung

StellerVista Credit Union in Elkford, BC is seeking a proactive Member Service Supervisor to lead the Elkford Branch team, drive sales and member relations, and manage daily branch operations. The role requires supervisory experience and a focus on service quality.

The position is full-time, on-site, with multi-branch responsibilities and travel between Sparwood and Elkford branches. Initial salary is commensurate with education and experience.

Qualifikationen

• Completion of a one-year post-secondary certificate in business administration or operations management.
• Minimum 5 years of related member service experience in a financial institution.
• 1 year of experience in a first-line supervisory role.
• Ability to lead, coach and mentor a team.
• Knowledge of credit union deposit products and services.
• Working knowledge of the current banking system.
• Strong communication and customer service skills.
• PC literacy including Word and Excel.
• Experience interpreting a Collective Agreement within branch operations.

Aufgaben

• Supervise the Member Service Department at the Elkford Branch and meet sales goals through coaching and relationship management.
• Oversee day-to-day operations of member sales and service area including branch deposits and treasury functions.
• Ensure safeguarding, security, and fidelity of branch operations.
• Provide daily direction to staff to deliver quality member services and maximize revenue growth.
• Recruit, orient and train team members.
• This position is outside of the bargaining unit.

Kenntnisse

Supervisory skills

Leadership & mentoring

Customer service excellence

Scheduling & work assignment

Communication skills

PC literacy

People coaching

Ausbildung

One-year post-secondary certificate in business administration or operations management

Tools

Microsoft Word

Excel

Jobbeschreibung

Posting Details

• Posted on November 4, 2026

Locations

Showing 1 location

Elkford Branch
Elkford, BC V0B, CAN

• On-site
• Travel Required: Yes
• Management
• Full-Time
• Requisition #: MEMBE001302

Description

About StellerVista

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve ourmembership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Member Service Supervisor.

Position Overview

As the Supervisor of the Member Service Department in the Elkford Branch, you’ll meet team sales goals for the assigned area through sales coaching and member relationship management tools and techniques. You will manage the day-to-day operation of the member sales and service area including overseeing branch deposit functions to support the credit union brand as well as the application of safeguarding and security precautions and branch treasury functions. You’ll supervise and provide daily direction to member sales and service staff to ensure the effective provision of quality member relationship services, to maximize revenue generation, promote growth and to help members achieve and maintain their financial health. You will also recruit, orient and train team members.

(This position is outside of the bargaining unit)

Schedule Description

Permanent Full-Time – 37 Hours per week

Monday: 9:00am – 4:30pm

Tuesday: 8.30am – 4.30pm

Wednesday: 8.30am – 4.30pm

Thursday: 8.30am – 4.30pm

Friday: 8:30am - 4:30pm

Additional Details: This is a multi-branch position with the following schedule: Monday, Wednesday, & Thursday in Sparwood and Tuesday and Friday in Elkford.

Education and Experience

• Completion of a one-year post- secondary certificate in business administration or operations management in a college or technical school environment.
• Candidates require a minimum of 5 years of related member service experience in a financial institution. Our preferred candidate will also bring 1 year of experience in a first-line supervisory role.

OR

An equivalent combination of education and experience.

Successful candidates must also demonstrate the following:

• working knowledge of supervisory skills such as scheduling and work assignment, recruitment, and performance management
• ability to provide leadership, coaching and mentoring to an assigned team, and to motivate continuous learning and performance development in others.
• knowledge of and ability to administer a Collective Agreement within the day-to-day operations of the branch.
• working knowledge of credit union deposit products and services
• sound working knowledge of the current banking system
• success in responding to member enquiries and providing a high level of member service
• PC literacy including Microsoft Word or other word processing software, Excel, or other spreadsheet application
• demonstrated proficiency in oral and written communication skills and the ability to project a courteous, professional image

Compensation

We are pleased to offer a competitive compensation package including but not limited to participation in extended benefits and pension programs, health and wellness programs, and a competitive vacation entitlement.

Annual salary commensurate to education and experience.

Current annual salary range: $63,789.00 - $79,736.00

At StellerVista Credit Union we are proud to offer an employee experience that includes:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.

The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Job Location – Elkford & Sparwood, B.C (Multi branch)

Closing date – Open until filled.

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We’re proud of our team. They make us who we are

Travel Required

Yes. Travel between Sparwood and Elkford branches

Education

Required

Some post college or better.