Member Service Representative, Mobile

Community Savings Credit Union; Vancouver; Hybrid; CAD 56,000 - 70,000; Full time

Benefits offered by this job

35-hour work week

12 paid health days

6 weeks vacation

RRSP contribution

Staff mortgage & personal loan rates

Up to $5,000 interest-free loan

Tuition reimbursement

Perkopolis discounts

LinkedIn Learning

Job summary

Community Savings Credit Union in Greater Vancouver, Canada, is seeking a full-time temporary Member Service Representative to support our lower mainland branches through February 2028.

The role involves processing financial transactions, maintaining ATM services, balancing cash, and adhering to money-laundering controls while providing exceptional member service. A friendly, professional demeanor and strong accuracy are essential.

Qualifications

• Knowledge of banking procedures and the features and use of the computerized Relationship Banking System.
• Knowledge of moderately complex balancing and reconciliation procedures and techniques.
• Knowledge of the features of all basic credit union products and services, including ATM, estate accounts and Merchant MasterCard.
• Knowledge of cash handling procedures.
• Knowledge of cross selling techniques.
• Knowledge of basic treasury, security and safeguarding procedures.
• Knowledge of money laundering policies and procedures.
• May require knowledge of computerized spreadsheet or word-processing applications.
• Ability to deal with members, the public and co-workers in a courteous, friendly, professional and efficient manner.
• Ability to communicate effectively, both orally and in writing.
• Ability to post and balance in an accurate and timely manner.
• Ability to use a variety of office machines including calculators, adding machines, ACD, ATM and fax equipment.

Responsibilities

• Process financial and non-financial transactions using the Banking System and automated cash dispenser.
• Provide services to members and support ATM balancing and reconciliation.
• Balance end-of-day procedures, reconcile outages, and review daily reports.
• Open and verify night deposits and process diary file transactions.
• Balance utilities, replenish supplies, and maintain confidentiality and security of cash.

Skills

Banking procedures

Balancing & reconciliation

ATM operations

Customer service

Cross-selling techniques

Cash handling

Communication skills

Tools

Relationship Banking System

Spreadsheet apps

ATM software

Job description

Community Savings Credit Union | Temporary

Greater Vancouver, Canada | Posted on 09/11/2026

\"Weexist to unite working people to build a just world\"

As amember-owned financial cooperative and the largest fully unionized credit unionin B.C., Community Savings Credit Union exists to serve our members andstrengthen our communities—not to maximize profits. For over 80 years, we’vemade a meaningful impact by supporting working families, advocating for socialjustice, and creating positive local change. Our team is passionate abouttransforming our Social Purpose into action and contributing to a more just andequitable world.

We arededicated to ensuring that all candidates are treated fairly and withoutdiscrimination throughout the recruitment process.

CommunitySavings Credit Union acknowledges the Indigenous Peoples on whose traditionalterritories we live and work.

We arecommitted to building a diverse and inclusive workplace that reflects thecommunities we serve across British Columbia. We welcome applications frompeople of all backgrounds and encourage applicants from equity-deserving andunderrepresented groups to self-identify voluntarily during the recruitmentprocess, should they feel comfortable doing so.

THE ROLE:

This position is full-time, temporary (until approximately February 2028) working with our lower mainland branches.

Under general supervision, the Member Service Representative processes financial and non-financial transactions using the Banking System and automated cash dispenser, and provides a variety of services to members; performs a variety of duties relating to the servicing of the ATM and the balancing and reconciliation of ATM transactions; conducts end of day balancing procedures and reconciles outages; reviews incoming and outgoing collections; reports large deposits and withdrawals; on a rotating and or relief basis, provides a central cash service to MSRs; balances utilities and remits to CUCBC; opens and verifies night deposits; processes post dated diary file transactions; retrieves cards, stamps, cashables and safeguards cash, keys, cards and stamps; advises members of outstanding chargeback items; reviews a variety of daily, weekly and monthly computer generated reports; holds combinations; acts as a buddy for new MSRs; conducts regular weekly outgoing telephone calls; follows money laundering policy and procedures; maintains memberconfidentiality, receives and records temporary cheque orders; participates in branch campaigns & telemarketing program; conducts cash counts in joint custody; replenishes supplies at member counters; maintains up to dateknowledge of robbery and emergency procedures.

May perform a variety of duties relating to the administration of estate accounts, open merchant MasterCard accounts,reviews monthly report of written off service charges, receives member reports of lost or stolen MasterCard and POScards; calculate Law Foundation interest payments and perform a variety of clerical functions related to themaintenance of member accounts; review a variety of reports and initiate adjusting entries.

QUALIFICATIONS:

This position will require the following technical skills:

• Knowledge of banking procedures, and the features and use of the computerized Relationship Banking System
• Knowledge of moderately complex balancing and reconciliation procedures and techniques
• Knowledge of the features of all basic credit union products and services, including ATM, estate accounts and Merchant MasterCard
• Knowledge of cash handling procedures
• Knowledge of cross selling techniques
• Knowledge of basic treasury, security and safeguarding procedures
• Knowledge of money laundering policies and procedures
• May require knowledge of computerized spreadsheet or word-processing applications
• Ability to deal with members, the public and co-workers in a courteous, friendly, professional and efficient manner
• Ability to communicate effectively, both orally and in writing
• Ability to post and balance in an accurate and timely manner
• Ability to use a variety of office machines including calculators, adding machines, ACD, ATM and fax equipment

COMPENSATION & PERKS:

At Community Savings Credit Union, we believe our team deserves tofeel valued, supported, and rewarded both at work and beyond. That’s why weoffer a competitive compensation package and industry-leading benefits,including:

Work–Life Balance

• A 35-hour work week
• Up to 12 paid health days per year (with 50% of unused days paidout annually)
• Up to 6 weeks of paid vacation per year
• CSCU contributes a percentage of your salary to your RRSP — nomatching or minimum required
• Staff mortgage and personal loan rates
• Up to $5,000 per year interest-free loan for home computer orfitness equipment
• Tuition reimbursement policy
• Exclusive discounts with Perkopolis

Professional Growth

• Learning and development programs, including paid LinkedInLearning membership

Peace of Mind

• 3x annual salary life insurance coverage

The salary for this unionized position is set in accordance with the applicable Collective Agreement and is not open to negotiation.

Thecurrent salary grid for this role starts at $55,928.08 per year and progresses to amaximum of $70,340.85 upon achieving full job proficiency.