Member Services Representative (Part-Time) - St. Claude Branch

Assiniboine Credit Union Ltd; St. Claude; On-site; CAD 22,000 - 30,000; Part time

Job summary

Assiniboine Credit Union Ltd is seeking a Part-Time Member Service Representative in Manitoba to deliver high‑quality member experiences. You will assist with day‑to‑day transactions, digital banking needs, and connect members to the right advisory team for their goals.

You will handle deposits, withdrawals, bill payments, and other teller duties while maintaining privacy and policy compliance. A strong customer service mindset and teamwork are essential for success in this role.

Qualifications

• Minimum grade twelve diploma and 2–3 years related experience.
• Cash handling experience including counting cash and balancing cash flows.
• Excellent customer service experience and a strong team player.
• Effective communication skills with a focus on building relationships.
• Proven ability to complete tasks with high accuracy and attention to detail.
• Proven problem solving skills with ability to prioritize and multitask.
• Proficiency with common computer applications.
• Knowledge of credit union products and services is an asset.

Responsibilities

• Provide courteous, professional service to members and meet service delivery standards.
• Promote and assist members with digital banking needs.
• Handle deposits, withdrawals, bill payments, and cheque cashing.
• Assist with vault, ATM, and cash recycler duties as required.
• Greet members and support lobby management.
• Identify members' goals and connect them to the right Advisor.
• Aim for first contact resolution and refer complex issues as needed.
• Adhere to credit union policies on security, privacy, and risk.

Skills

Cash handling

Customer service

Communication

Attention to detail

Problem solving

Computer applications

Credit union products knowledge

French (handy)

Education

Grade 12 diploma

Job description

Job Category : Banking - Customer Service & Advice

Requisition Number : MEMBE002273

• Posted : September 23, 2026
• Part‑Time
• On‑site

Locations

Showing 1 location

Description

Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU. The Member Service Representative supports members with their day to day transactions and digital banking, listens and asks questions to uncover members' unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members.

Key Accountabilities

• Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Promotes, educates, and assists members with their digital banking needs.
• Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Supports lobby management, greeting members warmly on arrival.
• Through discovery, identifies members' goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
• Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
• Demonstrates understanding of ACU's commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.
• Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

Qualifications

Education and experience: The competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.

Key Occupational Skills

• Written and verbal French fluency would come in handy but is not required
• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Effective communication skills with a focus on building relationships
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledge of credit union products and services, policies and procedures is an asset

WHO WE ARE?

As a Certified B Corporation® and one of Manitobas Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You'll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you'll be working for an organization that:

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.