Member Services Associate: Grow Your Career

Access Credit Union; Winnipeg; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Continuing education

Career advancement

Job summary

Access Credit Union in Winnipeg is seeking a Member Service Representative to deliver high-quality financial services, process transactions, and build member relationships. The role emphasizes advising on products and maintaining security and accuracy in daily operations.

The position requires a Grade 12 diploma or equivalent, plus customer service experience, with opportunities for career growth and education support within the credit union.

Qualifications

• Grade 12 diploma or equivalent.
• Business Administration or other post-secondary education would be considered an asset.
• Minimum of 1-year previous experience in customer/member service role.
• Demonstrated desire to serve others in a friendly and professional manner.
• Ability to identify and willingness to act upon sales and service opportunities.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail with high degree of accuracy.
• Ability to work in fast-paced environment and perform well under pressure.

Responsibilities

• Process over the counter financial services in an efficient and professional manner.
• Balance transactions including ATM, night deposits and cash drawer daily.
• Resolve routine problems with member accounts and deposit instruments.
• Adhere to security procedures relating to safeguarding cash and preventing fraud.
• Cross-sell all credit union products and foster business development.
• Maintain up-to-date knowledge of products, policies, and procedures.

Skills

Customer service

Communication

Sales mindset

Attention to detail

Work under pressure

Policy adherence

Risk awareness

Relationship management

Education

Grade 12 diploma or equivalent

Business Administration or related post-secondary education

Tools

Proficient computer skills

Job description

Access Credit Union in Winnipeg is seeking a Member Service Representative to deliver high-quality financial services, process transactions, and build member relationships. The role emphasizes advising on products and maintaining security and accuracy in daily operations.

The position requires a Grade 12 diploma or equivalent, plus customer service experience, with opportunities for career growth and education support within the credit union.