Member Services Representative (12-Month Contract)

Manion Wilkins & Associates Ltd.; Calgary; Hybrid; CAD 47,000 - 50,000; Full time

Benefits offered by this job

Flexible work options

Group benefits

Retirement savings plans

Wellness programs

Job summary

GroupSource is seeking a Member Services Representative for a 12-month contract in Calgary, with a hybrid work arrangement. You will handle member and provider inquiries, assist with claims and coverage questions, and help maintain accurate records and SLA adherence.

The role emphasizes clear communication, data-entry accuracy, and the ability to stay composed during escalated calls while supporting teammates and clients across Canada.

Qualifications

• Completion of, or near completion of, a post-secondary education program.
• Strong data-entry abilities with number-pad proficiency.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills, paired with strong listening abilities.
• Strong organizational skills and the ability to manage a repetitive, fast-paced workload.
• Ability to remain composed and solution-focused during difficult or escalated calls.
• Ability to process and audit claims with accuracy.

Responsibilities

• Responding to members and providers via phone and email with accurate and timely information.
• Assisting members with claims and coverage inquiries with professionalism and care.
• Investigating complex inquiries to ensure responses are complete, accurate, and within SLA timelines.
• Processing health and dental claims with accuracy and attention to detail.
• Managing incoming inquiries from internal staff and sales offices.
• Filing correspondence and claims to maintain thorough and organized records.
• Supporting team quality by auditing your own claims and, when required, the work of team members.

Skills

Verbal communication

Written communication

Data entry

Organization

Education

Post-secondary education

Tools

Microsoft Office

Job description

Member Services Representative (12-Month Contract)

Job Category: Contact Centre

Requisition Number: MEMBE004851

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Member Services Representative (12-Month Contract)

At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we’ve partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We’re more than just a service provider; we’re an extension of our clients, committed to delivering exceptional service with care and integrity.

That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you’ll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.

At GroupSource, our client-first mindset drives everything we do. You’ll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

As the Member Service Representative (12-Month Contract), you ensure every member feels supported, informed, and heard. Your ability to deliver accurate information, solve problems, and provide compassionate service directly impacts the member experience and strengthens the trust our clients place in us.

We are growing our team across Canada! Our priority is to welcome Calgary-based candidates into a hybrid role working out of our Calgary office. That said, great talent is not limited by location. If you are outside the Calgary area and bring a strong background, we would love to hear from you about a remote opportunity.

What You’ll Be Responsible For

• Responding to members and providers via phone and email with accurate and timely information.
• Assisting members with claims and coverage inquiries with professionalism and care.
• Investigating complex inquiries to ensure responses are complete, accurate, and within SLA timelines.
• Processing health and dental claims with accuracy and attention to detail.
• Managing incoming inquiries from internal staff and sales offices.
• Filing correspondence and claims to maintain thorough and organized records.
• Supporting team quality by auditing your own claims and, when required, the work of team members.

What You Bring to the Table

• Completion of, or near completion of, a post-secondary education program.
• Strong data-entry abilities with number-pad proficiency.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills, paired with strong listening abilities.
• Strong organizational skills and the ability to manage a repetitive, fast-paced workload.
• Ability to remain composed and solution-focused during difficult or escalated calls.
• Ability to process and audit claims with accuracy.

Nice-to-Haves

• 1-2 years of experience in a call centre, medical office, or group benefits environment.
• Training in business writing.
• Fluency in French.
• Empathy: The ability to understand & share the sentiment of customers, ensuring their concerns are acknowledged & addressed effectively.
• Problem Solving & Decision Making: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, & identifying best-possible solutions.

Compensation

At the time of this posting, the estimated annual base salary for this position is $47,000–$50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

• Flexible work options designed to support your life, not just your job.
• Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle.
• Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day.
• Whether you’re building new skills or stepping into leadership, you’ll find clear paths, personalized development, and leadership that champions your ambitions.
• Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees.
• Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know—we’re here to help.