IMPLEMENTATION SPECIALIST (CONTRACT) - HYBRID

Green Shield Canada (GSC); Toronto; Hybrid; CAD 60,000 - 91,000; Full time

Job summary

Green Shield Canada is hiring an Implementation Specialist in Toronto to oversee client onboarding of groups, ensuring smooth transitions from setup to go-live. You will coordinate with advisors, handle billing and benefits configuration, and drive timely project delivery.

You will work with the Implementation Manager to monitor initial month performance, perform data quality checks, and train plan administrators, delivering excellent service.

Qualifications

• Experience in Group Insurance Administration or customer service.
• Ability to explain complex information clearly to a broad audience.
• Knowledge of the Canadian group insurance industry.

Responsibilities

• Lead implementation and onboarding of groups with the company.
• Serve as the first contact for Advisors and Executives before transitioning to Account Management.
• Ensure billing, payments and benefit packages are set up before go-live.
• Conduct project-based transitions and resolve issues quickly.
• Provide client training and coordinate handoffs to the service team.

Skills

Group Insurance

Customer Service

Communication skills

Education

University Degree or Diploma

Tools

Microsoft Office

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

THEROLE IN A NUTSHELL

Base Salary: CAD $59,688.00 - 91,109.00

• The Implementation Specialist will be responsible for the implementation and onboarding of groups with the company ensuring an efficient and seamless transition.
• First point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Account Management team.
• Ensure completion and set up including billing, payment and benefit packages delivered before go live date.
• Project-based work that ensures the client’s expectations are met during transition with all issues being resolved quickly.
• With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues.
• Performs multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate.
• Escalates rate discrepancies immediately to Implementation Manager and tracks resolution.
• Completes project deliverables including member welcome packages and Plan Administrator kits as required.
• Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on suite of products.
• Ensure the timely and successful delivery of solutions based on client needs and objectives.
• Liaise between clients and internal teams and is responsible for keeping the clients satisfied.
• Conducts plan administrator training with the client and coordinates any transition to service team.

WHAT WE ARE LOOKING FOR

• University Degree, or Diploma required.
• Or equivalent professional experience in Group Insurance Administration, or Customer Service preferred.
• 1-3 years of Group Insurance or Benefits Administration experience.
• Knowledge of the Canadian group insurance industry.
• Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information.

NICE TO HAVE

• Proficient in Microsoft Office.
• Strong written, verbal and presentation skills.
• Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented.
• Fast learner and quick thinker.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFew MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.

Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.

We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.