Administrative Systems Associate

Manion Wilkins & Associates Ltd.; Calgary; Hybrid; CAD 48,000 - 53,000; Full time

Benefits offered by this job

Flexible work options

Group benefits

Retirement savings plans

Health and fitness programs

Development opportunities

Job summary

GroupSource in Calgary, AB is seeking an Administrative Systems Associate for a full-time hybrid role. You will handle plan amendments, renewals, and client changes within administration and claims systems, with a focus on accuracy and timely processing.

The role requires CRM familiarity, experience in the group benefit industry, and strong Excel skills, with options for flexible work arrangements and professional development opportunities.

Qualifications

• Post-secondary education in an administrative or related field is preferred.
• 0
• 1–3 years’ experience in the group benefit industry is required.
• Familiarity with CRM and insurance carriers or benefit administration.
• Microsoft Office with advanced Excel knowledge is a plus.
• Experience with Adobe and JIRA are assets.
• Minimum 50 wpm keyboarding speed.

Responsibilities

• Process renewals and amendments for existing clients.
• Approve high-level changes including salary increases, NEMs, and enrollment transfers between client ledgers.
• Create rate table sub-classes as required for employee-specific situations.
• Manage tasks on the CRM dashboard to ensure timely completion.
• Complete plan amendments and group terminations.
• Review amendment paperwork for completeness.
• Communicate effectively with internal and external stakeholders.
• Contribute to continuous improvement of business processes.

Skills

CRM familiarity

Insurance knowledge

Microsoft Office

Excel

Adobe

JIRA

Typing speed 50 wpm

Education

Post-secondary education in administrative field

Tools

CRM

Adobe

JIRA

Job description

GroupSource is currently recruiting for anAdministrative Systems Associateto join our team inCalgary, AB.This is full-time, hybrid role based out of Calgary, AB, where you'll have the flexibility of working from home a few days each week.

Who We Are

At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we’ve partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We’re more than just a service provider; we’re an extension of our clients, committed to delivering exceptional service with care and integrity.

That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you’ll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.

At GroupSource, our client-first mindset drives everything we do. You’ll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

The Administrative Systems Associate is responsible for processing plan amendments, changes and renewals for clients on administration and claims systems.

This is a hybrid role based out of our Calgary office.

What You’ll Be Responsible For

• You will process renewals and amendments for existing clients
• You will completehigh level approvals including but not limited to salary increases, Non-Evidence Maximums increases (NEM), future changes and enrollment transfers between client bills (ledgers) You will create rate table sub-classes as required for employee-specific situations
• You will manage tasks and cases on the CRM dashboard to complete them in a timely manner
• You will complete plan amendments
• You will complete group terminations
• You will review submitted amendment paperwork to ensure it is complete for processing
• You will effectively communicates with internal and external stakeholders
• You will contributeto the continuous improvement of business processes

What You Bring to the Table

• Post-secondary education in an administrative or related field an asset
• 1 – 3 years’ experience in the group benefit industry is required
• Familiarity with CRM and insurance carriers or benefit administration
• Microsoft Office. Intermediate to advanced Excel knowledge is a positive.
• Experience with Adobe and JIRA are assets.
• Minimum 50 wpm keyboarding speed

You will succeed in this role if you are:

• An organized planner – You invest time in upfront planning to achieve goals and objectives. You plan, organizes, and schedules work in an efficient, productive manner, while focusing on key priorities and stays on track to meet deadlines.
• A team player – You work with others to achieve individual, team, department, and organizational goals. You value diverse perspectives and work well with others to achieve the best possible outcome. You are committed to team’s success and focused on a common set of objectives.
• An effective communicator – You communicate clearly, in a positive and respectful manner. You interact with others to build relationships through tact and diplomacy, and can navigate difficult conversations with care, adjusting communication based on others' styles and perspectives.

Compensation

At the time of this posting, the estimated annual base salary for this position is $48,000-$53,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

• Flexible work options designed to support your life, not just your job.
• Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle.
• Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day.
• Whether you’re building new skills or stepping into leadership, you’ll find clear paths, personalized development, and leadership that champions your ambitions.
• Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees.
• Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.