Member Services & Onboarding Specialist

Island Savings; Duncan; On-site; CAD 42,000 - 52,000; Full time

Job summary

Island Savings in Duncan, BC is seeking a Member Services Advisor to join our team. You will assist current and prospective members with account openings, respond to inquiries, and guide product choices while providing friendly, accurate service.

You will also support branch operations, process a range of transactions, and help us meet daily and monthly goals through teamwork, attention to detail, and adherence to compliance.

Qualifications

• High School Diploma required.
• Completion of Tru Cooperative Bank Sales Essentials Course within 6 months of hire.
• 1 year of retail or customer service experience or equivalent.
• Cash handling experience preferred.
• Background and Criminal record check.
• Good credit score and maintaining a good credit score for the duration of employment with ISCU.
• A team player and a commitment to ensuring the team succeeds.
• Strong customer service and interpersonal skills with the ability to build relationships with current and potential members.
• Demonstrated ability to be positive, flexible, and adapt to a changing work environment.
• Proficient in computer software programs e.g. Microsoft Office.
• Time management skills.
• Interpersonal skills.
• Problem solving skills.
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
• Completion of all mandatory Compliance training.

Responsibilities

• Member Service: Delivers exceptional service to current and prospective members by responding to inquiries, providing product information, and offering technology demonstrations. Supports new members through the account opening and estates process and builds relationships through consistent engagement.
• Member Transactions: Processes a broad range of financial transactions including account openings, Collabria card applications, deposits, withdrawals, ordering foreign currency, and other routine banking activities. Completes member applications for a variety of products including but not limited to registered and non-registered products and Mastercards.
• Branch Support: Willingly assists and support others in the branch and fully participates as a team member. Performs tasks related to balancing treasury, ATM maintenance and troubleshooting, preparing and distributing cash orders, and cheque scanning. Carries out additional duties as required to ensure smooth daily operations.
• Other Responsibilities: Coordinates member communications via email and phone, ensuring timely and professional responses. Completes updates to account signers and prepares related documentation in line with established procedures. Maintains organized and accurate records to support compliance. Utilizes the Day in the Life as a guideline to prioritize and manage schedules. Supports in providing peer training and coaching for new branch staff.
• Branch Goals: Supports achievement of annual branch goals through proactive referrals, participation in campaigns, and outreach efforts. Meets individual sales and referral targets and follows up with new members to deepen engagement and drive retention.

Skills

Customer service

Interpersonal skills

Team player

Attention to detail

Time management

Problem solving

Adaptability

Communication skills

Education

High School Diploma

Tru Cooperative Bank Sales Essentials Course

Tools

Microsoft Office

Job description

Island Savings in Duncan, BC is seeking a Member Services Advisor to join our team. You will assist current and prospective members with account openings, respond to inquiries, and guide product choices while providing friendly, accurate service.

You will also support branch operations, process a range of transactions, and help us meet daily and monthly goals through teamwork, attention to detail, and adherence to compliance.