Member Services Coordinator

Safetycodes; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Vacation and health benefits

Job summary

Safety Codes Council in Alberta seeks a dedicated Member Services Coordinator to build strong relationships with sub-council members and coordinate onboarding, appointments, participation, and transitions. The role ensures governance records, meetings, and processes run smoothly while supporting hearings and engagement initiatives.

Ideal candidates will have a diploma or equivalent, experience with multi-step administrative workflows, and proficiency with Microsoft 365, CRM systems, and

Qualifications

• Diploma or equivalent in administration, governance support, or related field.
• Experience coordinating multi-step administrative processes.
• Experience supporting members, partners, or customers.
• Experience maintaining records and documentation.
• Experience in governance or boards is preferred.
• Experience with portals, databases, or records systems.
• Experience as a Legal Assistant would be an asset.

Responsibilities

• Build meaningful relationships with sub-council members and provide go-to support.
• Coordinate onboarding, appointments, participation, recognition, and transitions.
• Coordinate records, meetings, documentation, and key processes.
• Support hearings, meetings, and engagement initiatives.
• Look for opportunities to simplify processes and improve tools and communications.

Skills

Coordination

Organizational skills

Communication

Relationship building

Attention to detail

Process improvement

Digital proficiency

AI tools familiarity

Team collaboration

Education

Diploma or equivalent (admin/governance/support)

Tools

Microsoft 365

CRM systems

Collaboration tools

Job description

The Safety Codes Council (the Council) is a leader in Alberta’s structural and technical safety system. What we do matters – our work helps make the province safer, supports healthy communities, and contributes to lasting economic growth and prosperity. As an independent regulatory agency, the Council is responsible for helping ensure that Alberta’s structures and equipment are safe, accessible, and resilient.

What we do matters – our work helps make the province safer, supports healthy communities, and contributes to lasting economic growth and prosperity.

We’re looking for a Member Services Coordinator who enjoys building strong relationships, coordinating meaningful work and creating positive experiences for people. This role is part of the Policy and Engagement team and ensures sub-council members have the information, resources, and support they need to contribute effectively.

What you’ll do

Build meaningful relationships with members

Be the go-to support for sub-council members, helping them stay informed, connected, and successful in their roles.

Create a seamless member experience

Coordinate onboarding, appointments, participation, recognition, and transitions, ensuring every interaction is positive, organized, and well supported.

Keep governance running smoothly

Coordinate records, meetings, documentation, and key processes that help sub-councils operate effectively and make informed decisions.

Coordinate engagement and appeals activities

Support hearings, meetings, and engagement initiatives by managing schedules, communications, logistics, and follow-up activities.

Make services better

Look for opportunities to simplify processes, improve tools and communications, and enhance the experience for members and partners.

What you bring

Education

• Diploma or equivalent experience in administration, governance support, external relations, or member/volunteer/customer experience.
• Equivalent combinations of education and experience may be considered.

Experience

• Experience coordinating multi-step administrative or service processes.
• Experience supporting members (volunteers), partners, or customers.
• Experience maintaining accurate records and documentation.
• Experience in governance, boards, committees, or similar environments is preferred.
• Experience with portals, databases, or records systems.
• Experience working as a Legal Assistant or in a similar role would be an asset.

Knowledge, Skills and Abilities

• Strong coordination and organizational skills across multiple priorities.
• Strong attention to detail and the ability to maintain complete, accurate, organized, and confidential information.
• Strong communication skills, including listening and clear and plain-language writing.
• Strong relationship-building skills.
• Ability to identify process gaps and recommend improvements.
• Digital proficiency with Microsoft 365, CRM systems, and collaboration workspaces.
• Ability to learn new systems and use digital and AI-supported tools to support drafting, summarizing, organizing, reporting, and workflow efficiency.
• Ability to exercise judgment and elevate appropriately.
• Ability to work collaboratively across teams and with customers.

Attributes that matter here

We're looking for someone who:

Is service-focused and thoughtful. You care about creating positive, clear, and reliable experiences for members. You understand that small details, timely follow-up, clear communication, organized information, and a helpful tone - make a meaningful difference.

Takes ownership and follows through. You are dependable, organized, and accountable. You keep track of details, follow through on commitments, and help ensure processes move forward smoothly.

Communicates clearly and kindly. You can explain information in a way that is easy to understand, adapt your communication to different audiences, and prepare materials that are useful, accessible, and professional.

Enjoys improving how things work. You notice friction points, look for practical improvements, and use feedback and service insights to make processes clearer and more consistent.

Works well across teams. You build respectful relationships, collaborate effectively, and understand how good coordination supports a better experience for members, colleagues, and external partners.

Why Safety Codes Council?

You'll find meaningful work in a collaborative, service‑oriented environment that values curiosity, integrity, and learning. In this role, you will be supporting Council’s mandate by helping members engage confidently and effectively in Council processes.

Along with purpose-driven work, we offer a competitive total rewards package that supports wellbeing, growth, and balance, including:

• Competitive salary, commensurate with education and demonstrated experience
• Starting three weeks of vacation, plus personal days
• 100% employer-paid health and dental premiums
• A health and lifestyle spending account
• A flexible, employer-matched retirement savings plan
• A full-time work week of 36.25 hours (Monday to Friday)

You’ll also benefit from a hybrid work environment that supports focus, collaboration, and flexibility.

By joining the Council, you will be part of a purpose-driven organization where your work supporting people helps others do their best work. We support our people with meaningful projects, a trusting and supportive culture, and opportunities to grow their careers while making a tangible impact.