Member Services Counsellor

Sobkow Technologies Inc.; Brandon; Presencial; CAD 34.000 - 52.000; Jornada completa

Descripción de la vacante

CAA Club Group is seeking a Member Services Counsellor to provide expert guidance on memberships, benefits and travel information. You will deliver high-quality customer service while learning Insurance products and pursuing FOI/IWS licensing.

The role includes advising members on routes and travel options and processing various product transactions across SAP systems. As a member of a trusted, award-winning organization, you’ll participate in a dynamic team that values service excellence and

Formación

• Post-secondary education in Insurance or Travel preferred.
• Knowledge of maps, routings, points of interest, and geography.
• 1–2 years of related experience.

Responsabilidades

• Receives, counsels, and processes inquiries from clients regarding memberships and benefits.
• Deliver excellent customer service while gaining knowledge in Insurance, FOI and IWS licensing.
• Counsel members on route selection and travel information.
• Utilize partner websites to counsel and process product transactions.
• Verify information and enter data in SAP per procedures.
• Respond to product/service problems and resolve issues.
• Complete monetary transactions and inventory control procedures.
• Demonstrate core values and service principles.
• Perform other duties as assigned.

Conocimientos

Maps & routing knowledge

Educación

Post-secondary education in Insurance or Travel

Herramientas

Microsoft Windows

Microsoft Office

Descripción del empleo

Member Services Counsellor (Customer Service Representative)

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. As atrusted Member-based organization, we provide products and services that are essential to Members safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors mobility, and consumer protection. Associates share in each others successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs,
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do:

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsel?s members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Who You Are:

• Post-Secondary education in Insurance or Travel preferred.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
• Minimum 1 ? 2 years of experience in a similar or related position.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Candidate must be available to work between the store operating hours of Monday to Saturday from 9:00am to 5:00pm.