Member Services Clerk (Clerk B)

City of Winnipeg; Winnipeg; On-site; CAD 47,000 - 55,000; Full time

Job summary

The City of Winnipeg invites applications for a permanent, full-time Member Services Clerk (Clerk B) to support the Winnipeg Civic Employees’ Benefits Program. This role handles retirement calculations, member communications, and data processing while ensuring confidentiality and accuracy.

Reporting to the Manager, Communications, you will prepare communications, perform pension-related calculations, and provide receptionist coverage as needed.

Qualifications

• High School Diploma or equivalent plus relevant office experience.
• Post-secondary diploma/certificate in business administration is an asset.
• Proficiency in Microsoft Office with advanced Excel required.
• Strong mathematical ability and accuracy in calculations.
• Excellent organizational skills and deadline management.
• Knowledge of general office practices and equipment.
• Effective communication in multiple formats; professional letters.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality and handle data securely.
• Education obtained outside Canada must be evaluated for comparability.

Responsibilities

• Provide clerical and basic calculation support for retirement, relationships, and status changes.
• Analyze transactions and apply plan texts and relevant acts.
• Research, verify, and project member service and earnings for pension calculations.
• Perform basic calculations and verify results for accuracy.
• Prepare letters and documents using supplied templates.
• Assist with inquiries via in person, phone, email or mail.
• Support Member Services and serve as receptionist when needed.
• Maintain data integrity and privacy of member records.

Skills

Microsoft Office

Advanced Excel

Math aptitude

Organizational skills

Communication

Independence

Data privacy

Education

High School Diploma

Post secondary education in business administration

Job description

Member Services Clerk (Clerk B)

The Winnipeg Civic Employees’ Benefits Program

Job Profile

Member Services Clerk (Clerk B)

Department: The Winnipeg Civic Employees’ Benefits Program

Designated Work Location: 5-317 Donald Street

Position Type: Permanent, Full-Time

Salary: $1,798.30¿- $2,105.55 Bi-weekly (CUPE)

Posting Number:127471

Closing Date: October 27, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at¿ City of Winnipeg Benefits . We take pride in fostering a¿ ,¿ diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City ; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

The Winnipeg Civic Employees’ Benefits Program (WCEBP) provides pension and long-term disability benefits to employees of the City of Winnipeg and eight other participating employers and plan administration services to Members of the Winnipeg Police Pension Plan. Its Member Services unit delivers plan administration services, including the complete processing of activities such as retirements, relationship breakdowns, changes to employment status, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures, and legal and regulatory requirements. Staff of WCEBP work in a highly regulated technical financial environment requiring attention to detail, accuracy, and confidentiality.

Reporting to the Manager, Communications, the Member Services Clerk (Clerk B) provides clerical and basic calculation support to Member Services by gathering and analyzing data, processing incoming forms and documents, performing basic pension calculations, and preparing member communications. Interacting with Plan Members and beneficiaries to provide them with prepared information and materials is also an important aspect of this role. The Member Services Clerk (Clerk B) is expected to act as the Receptionist during their absence and performs other duties appropriate to the position classification, as assigned, to assist in the efficient operation of Member Services and WCEBP.

As The Member Services Clerk (Clerk B)¿you Will

• Provide clerical and basic calculation support related to retirement, relationship breakdowns, changes to employment status, and deaths, including:
• Analyze the circumstances of each transaction and determine appropriate information to use and processing procedures to follow, in accordance with Plan Texts, Manitoba's Pension Benefits Act, and the Income Tax Act, as applicable;
• Research, analyze, verify, and project Members' service and earnings for use in calculation of pension and benefits;
• Perform basic calculations using provided systems, tools, and procedures;
• Analyze calculation results for reasonableness and accuracy;
• Prepare basic coding instructions and vouchers required to process payments.
• Prepare letters and statements using supplied templates.
• Deal with basic pension and benefits inquiries in person, over the phone, via e-mail and in writing.
• Review incoming correspondence and determine if action is required and by whom.
• Provide administrative support to Member Services.
• Provide Receptionist coverage during absences as needed.
• Ensure data integrity and privacy of Member records.
• Participate in professional development training as required by WCEBP and perform other related duties compatible with the classification.

Your Education And Qualifications Include

• High School Diploma, including University entrance mathematics supplemented with relevant experience in a professional office environment e.g. pension administration or a similar technical, financial field.
• Post secondary education (diploma or certificate) in business administration is considered an asset.
• Demonstrated proficiency in Microsoft Office, with advanced Excel.
• Strong mathematical aptitude (must successfully complete WCEBP mathematics test).
• Excellent organizational skills with the ability to work under pressure with high volumes, plan, set priorities and meet competing deadlines.
• Knowledge and experience with general office practices, procedures and equipment.
• Ability to communicate effectively and courteously in a variety of formats (e-mail, telephone, letter, and in person) and the ability to compose professional business letters.
• Ability to work independently, follow instructions and exercise good judgment with minimal supervision.
• Ability to establish and maintain effective working relationships with fellow employees and deal effectively and courteously with plan members.
• Ability to attain a working knowledge of the associated Pension Plans, Life Insurance Plan, and how to apply The Pension benefits Act (Manitoba) through on-the-job training.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized¿ Canadian assessment service ¿ https://www.canalliance.org/en/ ¿at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada.¿ If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense. To obtain Police Information Check information please visit www.winnipeg.ca/police
• Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
• Willingness and ability to successfully complete additional training and/or certificates relevant to this position's duties within specified timeframes, if requested by WCEBP management.