Administrative Assistant - Client Services (full time, term)

City of Winnipeg; Winnipeg; On-site; CAD 82,000 - 96,000; Full time

Benefits offered by this job

Employer-paid benefits

Pension plans

Maternity/Parental leave

Job summary

The City of Winnipeg is seeking an Administrative Assistant to support the Client Services management team on-site at 414B Osborne Street. You will triage inquiries, organize workflows, and maintain efficient office systems while handling confidential information with judgment.

This CUPE position requires strong communication, project coordination, and the ability to prioritize multiple tasks under tight deadlines, with flexibility for occasional evenings or weekends.

Qualifications

• Post-secondary diploma in business/office administration.
• 3 years of diversified administrative experience.
• Strong communication skills and ability to manage multiple priorities.
• Advanced Microsoft Office skills (Outlook, Word, Excel) and 40 wpm typing.
• Able to work independently and handle confidential information.

Responsibilities

• Provide coordination and administrative support for Client Services management.
• Triage daily media inquiries and escalated email requests for the Manager.
• Schedule meetings, manage office systems, and track deadlines.

Skills

Office coordination

Verbal and written communication

Independent work

Time management

Information gathering

Confidentiality

Office procedures

Research and analysis

Education

Post-secondary diploma in business and/or office administration

Additional courses in human rights/social services

Tools

Microsoft Office

Job description

Recruitment Details

Administrative Assistant (Clerk B)

Department: Transit - Client Services

Designated Work Location: 414B Osborne Street, on site

Position Type: Full time, temporary to May 31, 2027 May be potential for extension.

Salary: $1,798.30 to $2,105.55 biweekly, based on 35 hours a week per the CUPE Collective Agreement

Closing Date: November 5, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Under the general direction of the Manager of Client Services, the Administrative Assistant is responsible for providing a broad range of coordination and administrative support services for the Client Services management team.

The Administrative Assistant is responsible for providing support to the Division by receiving and triaging daily media inquiries and other escalated email requests for the Manager of Client Services. Additional responsibilities include organizing workflow, establishing and maintaining effective and efficient office systems, correspondence and issues tracking, priority identification and deadline control, scheduling meetings and appointments, screening and referring incoming inquiries and requests, information gathering, and compilation and preparation of routine correspondence.

The Administrative Assistant also attends meetings, organizes and maintains systems applications and confidential business office records, and assists with liaising and coordinating activities within the Division.

• Manages and coordinates administrative office activities for the Client Services management team.
• Develops and maintains ongoing knowledge and conducts research of current issues and strategic objectives being dealt with by the Manager of Client Services, to assist in issues management.
• Provides special project support as required.

• Post-secondary diploma in business and/or office administration
• Additional post-secondary courses or further education in human rights, social services, or a related field is an asset.
• 3 years of responsible and diversified office and administrative experience including but not limited to managing and coordinating multiple schedules and calendars, summarizing reports or other material and composing effective and accurate correspondence.
• Experience in coordinating and managing office priorities and activities.
• Experience coordinating financial processes and documentation.
• Strong verbal and written communication skills.
• Advanced proficiency in Microsoft Office skills (including Outlook, Word, Excel). Ability to type 40 wpm (net).
• Ability to work independently and make decisions relative to coordinating and assigning requests for action.
• Ability to recognize politically sensitive issues and deal with confidential information with a high degree of judgement and discretion.
• Ability to establish and maintain effective working relationships with all levels of the organization, including stakeholders and the public.
• Previous experience supporting the drafting of policies, procedures, and projects.
• Ability to organize and prioritize multiple tasks and work under tight deadlines and variable work demands
• Ability to research and analyze information related to customer concerns and triaging the concern to management
• Knowledge of the principles of office management and of progressive office procedures and systems.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Police Information Check with vulnerable sector check satisfactory to the employer will be required from the successful applicant at their expense.

Hours of Work: 8:30 a.m. to 4:30 p.m. Monday to Friday with flexibility for occasional evening and/or weekend based on operational requirements.

Employee Group: CUPE

Position Reports To: Manager of Client Services

• If and when this temporary position becomes permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary.

Only candidates selected for interviews will be contacted.