Administrative & Program Support Clerk A

City of Winnipeg; Winnipeg; On-site; CAD 32,000 - 46,000; Full time

Job summary

The City of Winnipeg seeks an Administrative & Program Support Clerk A – Recreation Services to deliver front-line customer service and administrative support at recreation facilities. You will handle point-of-sale transactions, registrations, memberships, rentals, cash handling and inquiries in person, by phone, or electronically.

The role also covers facility monitoring, incident response, emergency communications, and may administer first aid/CPR/AED/Naloxone as required, along with records

Qualifications

• Grade 12 education is required.
• 6 months' experience with point-of-sales systems.
• Basic knowledge of recreation and leisure services.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive and Teams) and able to use databases.
• Ability to communicate effectively with staff, community, media and the public.
• If educated outside Canada, foreign credentials require assessment.

Responsibilities

• Serve as first point of contact for building patrons.
• Process transactions and registrations in recreation systems.
• Maintain records, databases, and reports.
• Support facility operations and scheduling.
• Assist with emergency response and safety.

Skills

Customer service

Communication

Multitasking

Safety awareness

Education

Grade 12

Tools

POS system

PeopleSoft

MS Office

SharePoint

Job description

Amendment

Please be advised the designated work location, position type and hours of work have been updated.

Administrative & Program Support Clerk A

Please be advised the designated work location, position type and hours of work have been updated.

Amendment

Recruitment Details

Administrative & Program Support Clerk A

Department: Community Services, Recreation Services

Designated Work Location: Cindy Klassen Recreation Complex, 999 Sargent Ave (On-Site) and Seven Oaks Pool, 444 Adsum Drive (On-Site)

Position Type: 2 Permanent, Full-time positions

Hours of Work: Various

Salary: $1,249.30 - $1,770.23 bi-weekly as per the Clerk A Classification within the C.U.P.E Collective Agreement.

Employee Group: C.U.P.E

Posting No.: 127498

Closing Date: November 3, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Persons with Disabilities, and Newcomers.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Job Profile

The Administrative & Program Support Clerk A - Recreation Services provides front-line customer service and administrative support within recreation facilities such as pools and fitness centres. Reporting to a facility supervisor, this role supports daily operations through point-of-sale transactions, recreation program registrations, memberships, facility rentals, cash handling, schedule updates, and responding to public inquiries in person, by phone, and electronically. The position also assists with facility monitoring, incident response coordination, emergency communications, and may administer first aid, CPR, AED, or Naloxone as required.

This position supports a variety of recreation programs, special events, and administrative functions including records management, supply purchasing, rental coordination, payment processing, and customer account maintenance. The role works collaboratively with facility staff, community organizations, emergency responders, and the public, while utilizing various communication and administrative systems to ensure effective service delivery and safe facility operations.

As the Administrative & Program Support Clerk A - Recreation Services, you will:

• Serve as the first point of contact for building patrons.
• Facilitate customer services via the recreation management system and point-of-sales system.
• Complete and/or check forms, applications, and other documents for completeness and accuracy, process information from and to departmental databases and records, according to standard procedures, and compare with checklists to identify additional requirements.
• Conduct administrative work that supports facility or program operations, according to standard procedures.
• Establish and maintain a safe and healthy work environment and assist with emergency response.

Your Education And Qualifications Include

• Grade 12.
• 6 months' experience with point-of-sales systems.
• Basic knowledge of recreation and leisure services.
• Proficiency in MS Office, including Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive and Teams, and ability to use software/applications to maintain databases, input and generate reports and maintain clear records (i.e. Computerized registration system, PeopleSoft, etc.)
• Ability to provide a safe environment for public and staff.
• Effective communication skills both oral and written in dealing with all levels of staff, community, media and the public in a respectful manner. Ability to communicate in other languages is considered an asset.
• Ability to establish and maintain respectful relationships.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check (Vulnerable Sector), satisfactory to the employer will be required.
• Valid First aid/CPR certification.

Position Reports To: Pool Supervisor

Only candidates selected for interviews will be contacted.