Coordinator, Consulting & Community Solutions

MCI Canada; Toronto; Hybrid; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Health and dental benefits

Birthday day off

Flexible remote work environment

HSA & LSA

Friendly and collaborative work env.

Job summary

MCI Canada’s Consulting & Community Solutions team partners with associations to deliver leadership, governance, membership, and conference solutions for growth. The Coordinator role supports delivery across administration, events, and communications, with opportunities for growth and learning.

The position emphasizes multi-tasking, collaboration with internal teams and external clients, and occasional travel.

Qualifications

• Two years in association management, event management, hospitality or not-for-profit sectors.
• Degree or diploma in a related field or equivalent experience.
• Excellent verbal and written communication skills.
• Able to travel in Canada and internationally if needed.
• Proficient with MS Office and event/CRM technology.

Responsibilities

• Support client deliverables across administration, membership, governance, finance, education, conference management, and marketing.
• Oversee client and MCI technology systems for membership, registration, CRM, sponsorship, exhibitions, marketing and communications.
• Attend and take minutes in committee and board meetings as required.
• Prepare documents, templates and user manuals; maintain organized file structures.
• Assist with event logistics, speaker management and post-event reporting.

Skills

Multitasking

Analytical skills

Communication skills

Interpersonal skills

Problem-solving

Education

Degree or Diploma in Business / Administration / Hospitality / Event Management

Tools

SharePoint

MS Excel

MS Word

PowerPoint

Outlook

Event Management software

Membership Management systems

Registration technology

Learning Management systems

Email Marketing Platforms

CRM platforms

Job description

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

MCI Canada’s Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long-term sustainability and organizational growth.

This role is specifically is responsible for supporting the overall delivery of association management and conference services within MCI Canada’s Consulting & Community Solutions division. The role of Coordinator is a fast-paced position on a winning team that offers opportunity for growth, entrepreneurship, and learning.

Main Responsibilities

• Association Operations – the coordinator is an adept multi-tasker, who can manage several diverse tasks such as but not limited to:
  • Support client deliverables in a diverse range of areas including administration, membership, governance, finance, database management, education, conference management, technology, communication, and marketing.
  • Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions, marketing, and communications.
  • Participate and take minutes in committee and board meetings, as required.
  • Assist with document preparation and circulation.
  • Maintain up to date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.
  • Develop new documents, templates, and user manuals, as required.
  • Produce accurate and complete reports.
  • Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.
  • Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.
• Association Conferences & Events – the Coordinator understands the importance of association education and events and will lead and/or support all phases of event project deliverables such as:
  • Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, speaker management, food & beverage management, venue/hotel logistics, abstract management & communications, marketing collateral development, sponsor & exhibit management and social event management
  • Maintaining project timelines, priorities, and checklists
  • Supporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to help coordinate speaker invitations and entitlements, presentation materials, travel arrangements and etc.
  • Assist with event preparation requirements as needed (i.e. registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management).
  • Updating project registration systems and online conference management software and websites
  • Producing accurate and complete reports including rooming lists, registration lists and F&B grids
  • Supervising and training on-site staff, suppliers, and event contractors
  • Managing and leading the full scope of smaller projects, as required
  • Sit in client facing meetings and conference calls and provide updates and draft minutes
  • Maintaining up-to-date documentation and user manuals, while working on developing new templates

Description Of The Relationships

• This job function reports directly to:
  • Association Management Operations: Senior Manager, CCS and the appointed Association Manager / Executive Director
  • Association Conferences & Events: Conference Operations Manager
  • Consulting & Community Solutions: Director
• This job function works in collaboration with association and conference project managers and coordinators and MCI Canada business units, as required.
• The successful candidate will:
  • Work and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada and MCI global colleagues.
  • Work and collaborate externally with association clients, consultants, vendors, and suppliers.
  • Provide a high-level of internal and external customer service while maintaining a strong professional relationship with all stakeholders.

Job Requirements

• Minimum of two years of relevant industry, association management, event management, hospitality, and/or not-for profit experience
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
• Excellent verbal and written communication skills.
• Knowledge of the events, association and not-for-profit business environment.
• Able to travel in Canada and, if necessary, internationally.

Specific Technical Skills

• Strong computer skills are a must:
  • Highly proficient levels in SharePoint, MS Excel, Word, PowerPoint, and Outlook
  • Effective ability to use computer software and technology to organize and present client data and information
  • Experience working with a range of technology systems specific to:
    • Event Management technology
    • Membership Management systems
    • Registration technology
    • Learning Management systems
    • Email Marketing Platforms
    • CRM platforms

Additional Skills / Local Requirements

• Ability to persuade and negotiate
• A highly motived and entrepreneurial mindset
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Ability to multitask, balancing a variety of projects and clients
• Creativity and imagination
• Excellent presentation skills
• Excellent analytical skills and attention to detail
• Ability to conduct in-depth research
• Exemplary planning and project management skills
• Strong inter-personal skills including cross cultural understanding
• The position may require occasional travel and work on evenings and weekends.
• Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.

Benefits

• Salary starting at $55,000 CAD, commensurate with experience and qualifications.
• Health and dental benefits
• HSA & LSA
• Birthday day off
• Flexible remote work environment
• Friendly and collaborative work environment

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!