Member Experience & Engagement Specialist

YMCA of Greater Vancouver; Electoral Area A; On-site; CAD 25,000 - 29,000; Part time

Benefits offered by this job

Free YMCA Gym Membership and/or Y@Home

Training and Professional Development

Reduced childcare rates and priority

Be part of a charitable organization

Job summary

YMCA BC in Vancouver seeks a Part-Time Member Experience Representative to welcome members, promote programs, and support engagement across the branch. You will guide tours, answer questions, and help members use equipment while delivering exceptional service. The role requires strong communication, reliability and a passion for community wellbeing.

Shifts include weekends and evenings. Join a charitable organization enhancing health equity and belonging, with opportunities for training and

Qualifications

• Current Standard First Aid and CPR-C & AED certificate
• Computer proficiency, including Microsoft Office and CRM systems experience
• Experience with ActiveNet an asset
• Excellent communication and interpersonal skills with customer service orientation
• Experience in a fitness facility or recreation centre an asset
• Access to reliable transit or a vehicle
• Conflict resolution training an asset
• Criminal Reference Check/Vulnerable Sector Search within six months of start date
• Three satisfactory references

Responsibilities

• Promote membership and program sales and services in a positive and professional manner
• Provide facility tours through YMCA standards
• Meet and exceed projected sales targets
• Assist members with fitness floor questions including machine use and equipment locations
• Perform member orientation for the fitness floor and equipment
• Oversee fitness floor, programming, and member behavior
• Record and report on member satisfaction, interest trends and activities
• Promote and educate on all program offerings relevant to members/families
• Provide exceptional customer service to members, guests and participants

Skills

Membership sales

Customer service

Interpersonal skills

Communication

CRM systems

First Aid & CPR

Conflict resolution

Safety awareness

Transit/vehicle access

Tools

Microsoft Office

CRM systems experience

ActiveNet

Job description

YMCA BC in Vancouver seeks a Part-Time Member Experience Representative to welcome members, promote programs, and support engagement across the branch. You will guide tours, answer questions, and help members use equipment while delivering exceptional service. The role requires strong communication, reliability and a passion for community wellbeing.

Shifts include weekends and evenings. Join a charitable organization enhancing health equity and belonging, with opportunities for training and