Customer Service Representative

YMCA of Greater Vancouver; Vanderhoof; On-site; CAD 22,041 - 28,929; Part time

Benefits offered by this job

Free YMCA Gym Membership

Training and Professional Development

Employee assistance program

Reduced childcare rates

Chance to make a community impact

Job summary

YMCA BC is seeking a Customer Service Representative for the Vanderhoof Aquatic Centre. You will ensure a welcoming front counter, assist members, and support daily operations in a community-focused YMCA facility.

The role requires a Grade 12 diploma (or equivalent), strong customer service skills, and the ability to obtain a Criminal Record Check and vulnerable sector search. CPR/First Aid certification is expected or willingness to obtain it. This position is on-site and involves varied shifts.

Qualifications

• Grade 12 diploma or equivalent required; vocational training is a plus.
• Experience and training in customer service preferred.
• Must pass Criminal Record Check and Vulnerable Sector Search.
• Current First Aid and CPR certification or willingness to obtain.
• Provide 3 satisfactory references.

Responsibilities

• Deliver excellent customer service at the front counter.
• Promote and sell memberships and programs to potential members.
• Use POS systems, process bookings, and handle money.
• Provide accurate program information and registrations.
• Maintain facility cleanliness and safety; support high service standards.
• Participate in staff meetings and contribute to a positive team environment.

Skills

Grade 12 diploma

Customer service experience

Background check clearance

First Aid & CPR

References provided

Criminal Record Check timing

Education

Grade 12 diploma or equivalent

Job description

Position Title: Customer Service Representative

Location: Vanderhoof Aquatic Centre (390 Columbia St E, Vanderhoof, BC V0J 2N6, Canada)

Term: Permanent, Casual

Hours: Hours may vary

Shifts: Shifts vary but include weekdays, evenings, and weekends

Start Date: As soon as possible

Salary: $18.30 per hour

• Free YMCA Gym Membership and/or Y@Home
• Training and Professional Development Opportunities
• Extensive Employee assistance program
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community *Some benefits may vary based on region and employment terms

Nature & Scope

The Customer Service Representative, reporting to the Centre Manager, is responsible for delivering excellent service through our YMCA Standards. The Customer Service Representative ensures that the front counter is welcoming, friendly and operated in a clean, efficient and effective manner.

As a member of the Vanderhoof Aquatic Centre team, you will support ensuring the facility is operating efficiently and meeting Association standards of convenience, clean and well maintained, safe, friendly and welcoming, builds positive relationships, providing opportunities to learn and grow. Furthermore, the Customer Service Representative will ensure that the YMCA mission and core values are being delivered in our daily operations.

Major Responsibilities

• Fostering a culture of continuous improvement, proactive, and outcomes focused approach to delivering a 5-star customer service experience
• Promote and actively sell memberships to potential members
• Using POS systems, creating booking, money handling
• Provide accurate and up to date program information and registrations
• Be efficient, highly organized and pay close attention to detail
• Strives to stay up to date with information regarding current activities, priorities, and events occurring in the facility and community
• Assists in maintaining facility cleanliness
• Supports high service standards and satisfaction ratings throughout the centre. Achieves all YMCA quality management targets
• Ensures compliance with all provincial, regional and national YMCA initiatives
• Participates in staff meetings as required
• Actively contributes to a positive and healthy team environment

Qualification- you bring :

• A minimum of grade 12 diploma or equivalent, additional vocational training will be considered an asset.
• A combination of experience and training related to customer service
• Maintain a satisfactory criminal record check and clear vulnerable sector search
• Current First Aid and CPR certification or willingness to complete.
• Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
• Successful candidate will be required to provide 3 satisfactory references

About YMCA BC

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.