Membership Ambassador- Prince George Family YMCA

YMCA of Greater Vancouver; Prince George; On-site; CAD 23,000 - 28,000; Part time

Benefits offered by this job

Free YMCA Gym Membership and/or Y@Home

Training and Professional Development

Reduced childcare rates and priority Y

Be part of a charitable organization

Job summary

The Prince George Family YMCA is seeking a part-time Membership Ambassador to support sales, orientations, and member services at 2020 Massey Drive, Prince George, BC. You will handle tours, inquiries, registrations, and relationship-building with prospective members.

The role requires strong communication, frontline customer service experience, and reliable transit or transportation. CPR and First Aid certifications are expected; flexibility for evenings and weekends is preferred.

Qualifications

• Current Emergency First Aid and CPR-C & AED certification.
• CRM systems experience is desirable.
• Experience with ActiveNet is an asset.

Responsibilities

• Promote membership value and engage prospective members, conduct tours and handle inquiries.
• Process program registrations and maintain tracking spreadsheets; communicate across departments.
• Stay informed about membership changes, events, and facility priorities.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Sales / member engagement

Conflict resolution

Education

Emergency First Aid & CPR-C & AED certification

Tools

Microsoft Office

CRM systems

ActiveNet

Job description

Membership Ambassador- Prince George Family YMCA

Part-Time Permanent Non-Management Prince George, BC, CA

Location: Prince George Family YMCA (2020 Massey Drive, Prince George, BC)

Terms: Part-TimePermanent

Hours: 8-24 hours per week

Shift: Shifts vary but will include weekdays, evenings and weekends. ( shift coverage needed for Monday, Tuesday 3:30pm- 9:15pm

Start Date: As soon as possible

Salary: $18.30 per hour

Reports To: Supervisor, Member Experience and Centre Manager

• Free YMCA Gym Membership and/or Y@Home
• Training and Professional Development Opportunities
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature and Scope

The Prince George Family Y is a multi-services facility, offering Fitness Services, Health Management Programs, Group Fitness classes, and Child and Youth Programs. We believe in putting people first, with 5-Star YMCA Services, and creating environments that are caring, welcoming and fun.

Major Responsibilities:

• Membership sales behaviors include; promotion of membership value, engagement with prospective members and assessing their needs, providing tours of facility, telephone inquiries and sales, needs assessment and relationship building.
• Administration duties include; program registration, data entry, maintaining tracking spreadsheets, communication within all departments.
• Strives to keep up to date in keeping up to date and informed about membership changes, current event, priorities, and events occurring within facility

Qualifications - you bring :

• Current Emergency First Aid and CPR-C & AED certificate
• Computer proficiency, including Microsoft Office and CRM systems experience
• Experience with ActiveNet an asset
• Excellent communication and interpersonal skills with customer service orientation
• Experience in a fitness facility or recreation centre an asset
• Access to reliable transit or a vehicle
• Conflict resolution training an asset
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
• Successful candidates will be required to provide 3 satisfactory references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca