Member Experience Concierge

Altea Active; Ottawa; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Group health benefits

Complimentary Altea membership

Career growth opportunities

Job summary

Altea Active in Ottawa is seeking a Member Engagement Associate to be the face of the club across shifts. You greet members by name, set a welcoming tone, and ensure the front desk, recovery services, and ProShop areas deliver a premium member experience.

You will learn members' preferences, manage check-ins accurately, assist with recovery and ProShop needs, and handle inquiries with calm confidence. A warm, detail-oriented approach helps drive member retention and club standards.

Qualifications

• Experience in a customer-facing, hospitality, or service role.
• Warm, clear communicator with diverse guests.
• Reliable, punctual, and detail-oriented.
• Familiar with basic computer systems and member-facing software.

Responsibilities

• Welcome every member and create a genuine, warm first impression.
• Run a smooth, accurate check-in process for all visits.
• Support recovery services and ProShop as needed.
• Learn and recall member preferences to foster retention.
• Handle inquiries calmly and reflect the club's standards.
• Maintain a clean, organized, and professional front of house.

Skills

Customer service

Hospitality

Communication

Reliability

Tools

Check-in platforms

Job description

Altea Active in Ottawa is seeking a Member Engagement Associate to be the face of the club across shifts. You greet members by name, set a welcoming tone, and ensure the front desk, recovery services, and ProShop areas deliver a premium member experience.

You will learn members' preferences, manage check-ins accurately, assist with recovery and ProShop needs, and handle inquiries with calm confidence. A warm, detail-oriented approach helps drive member retention and club standards.