Member Experience Associate - Openers/Closers Flexible Hours

Movati Athletic Inc.; Edmonton; On-site; CAD 38,000 - 50,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after 3 months

Job summary

Movati Athletic Inc. in Edmonton is seeking a Member Experience Associate (Opener and Closer) to deliver exceptional guest experiences and drive member engagement. You will greet guests, handle member concerns, promote programs, and process sales at the cafe and pro-shop.

In this role you’ll start and end shifts, maintain knowledge of club services, assist with events, and support a welcoming environment aligned with Movati’s core values. CPR & First Aid certification is required.

Qualifications

• 1+ years of customer service experience in a related industry.
• CPR & First Aid certification must be maintained during employment.
• High school diploma or equivalent is preferred.

Responsibilities

• Proactively manage and resolve member concerns; escalate serious issues to management.
• Provide exceptional customer service to cafe and pro-shop retail operations.
• Ensure cleaning duties are completed safely and timely.
• Maintain up-to-date knowledge of programs, products and services; promote them to members.
• Responsible for all sales transactions.
• Complete administrative tasks accurately with 5-Star service.
• Assist with member experience events throughout the club as needed.
• Looking for an opener and closer.
• The posting is for an existing, currently open position.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

CPR & First Aid certification

Job description

Movati Athletic Inc. in Edmonton is seeking a Member Experience Associate (Opener and Closer) to deliver exceptional guest experiences and drive member engagement. You will greet guests, handle member concerns, promote programs, and process sales at the cafe and pro-shop.

In this role you’ll start and end shifts, maintain knowledge of club services, assist with events, and support a welcoming environment aligned with Movati’s core values. CPR & First Aid certification is required.