Member Experience Supervisor

Movati Athletic Inc.; Edmonton; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Base salary + commission

Group benefits

Complimentary membership

Leadership training

Job summary

Movati Athletic Inc. in Edmonton is seeking a people-oriented supervisor for the Member Experience team. You will coach staff, drive sales goals, and help members feel welcome, comfortable and healthy from their first visit.

You will engage with members and prospective members, match their needs to club products and services, and resolve concerns. The compensation will be determined by experience, skills and training, with base salary plus performance incentives.

Qualifications

• 2+ years of related customer experience and 1+ years of sales experience.
• Able to articulate how you have achieved sales success and customer growth.
• Able to work mornings, days, afternoons and weekends.

Responsibilities

• Supervise and coach staff to meet sales goals.
• Engage with members to deliver exceptional experiences from entry.
• Answer questions about memberships and resolve concerns.
• Match member needs with club products and services.

Skills

Customer service

Sales

Coaching

Job description

Edmonton - Manning
3404-158 Avenue NW
Edmonton, AB T5Y2P1, CAN

Description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team in hitting their sales goals and targets as you’re considered a solid performer because you’re able to hit your own sales goals and targets. Afterall, a team that works together, wins together!

Your typical workday will also be full of interaction and engagement with members and potential members ensuring they receive the best experience possible from the moment they walk in our doors. You do this by matching each new member’s unique needs, interests and goals with the right Club products, services and people. You are available to answer questions regarding membership, manage and resolve any concerns and ensure members and guests feel welcome.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications
We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience. Of course, we expect that when we meet, you can articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences. You are also able to work a variety of shifts including early mornings, days, afternoons and weekends.

Perks
We offer a competitive total compensation package that includes an industry leading base salary, commission, group benefits, complimentary membership and leadership training to help ensure you are always learning and developing. Our promise at MOVATI is to help you feel welcome, feel comfortable and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***