Member Advisor

Autism Services; Regina; On-site; CAD 42,000 - 54,000; Full time

Job summary

Innovation Federal Credit Union invites applications for a Member Advisor role. This position serves as the initial contact for members and collaborates across departments to fulfill requests, delivering outstanding service through our digital channels.

The ideal candidate communicates clearly, works well in a team, and provides knowledgeable, timely guidance while upholding our core values of accountability, integrity, and respect. Travel to regional locations may be required in this role.

Qualifications

• Must have obtained your high school diploma.
• Valid driver’s license (travel may be required).
• Are a people person who possess excellent communication skills.
• Are a person that values Accountability, Integrity, and Respect.
• Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

Responsibilities

• Being the first point of contact and first point of resolution.
• Work closely in a team environment with all staff to meet members financial needs (known and unknown).
• Fulfill member needs by obtaining/analyzing information through active listening and communication skills.
• Explain benefits of credit union core products and services as compared to competitor products and service.
• Utilize digital solutions to create efficiencies, simplify members banking needs, and enhance the member experience.

Skills

Communication

Interpersonal skills

Customer service

Team player

Problem solving

Education

High school diploma

Tools

Microsoft 365

Excel

Teams

Viva

Power Automate

PowerBI

Job description

Employer Name: Innovation Federal Credit Union

The Member Advisor position gives you the opportunity to explore the financial industry as the initial contact for our members and work cross-functionally with the rest of the organization to follow through with member requests and be a champion of our digital platforms.

We are looking for amazing candidates to fill our Member Advisor roles. We are looking for candidates with excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our members needs.

Key Responsibilities

• Being the first point of contact and first point of resolution
• Work closely in a team environment with all staff to meet members financial needs (known and unknown)
• Fulfill member needs by obtaining/analyzing information through active listening and communication skills
• Explain benefits of credit union core products and services as compared to competitor products and service
• Utilize digital solutions to create efficiencies, simplify members banking needs, and enhance the member experience.
• Must have the ability to travel to and cover regionally as required.
• Innovations Travel Practice Guidelines will be followed.

Qualifications

• Must have obtained your high school diploma
• Valid drivers license (travel may be required)
• Are a people person who possess excellent communication skills
• Are a person that values Accountability, Integrity, and Respect.
• Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).