Member Advisor (Woodgrove Branch)

Island Savings; Nanaimo; On-site; CAD 42,000 - 64,000; Full time

Job summary

Tru Cooperative Bank in Nanaimo, BC, is seeking a Member Advisor to deliver frontline service, assess member needs, and provide tailored financial solutions. The role supports digital banking adoption and refers to the appropriate advisor to build lasting relationships.

You will handle member transactions, promote products, and contribute to branch goals while staying current with industry changes and best practices.

Qualifications

• High School Diploma or equivalent required; College/Trade/Tech Diploma (2 years) is an asset.
• Completion of Tru Cooperative Sales Essentials Course within 6 months of hire.
• Must complete the internal Tru Cooperative certification program within the required timeframe.
• 2 years of retail/customer service experience or equivalent required.
• Sales and cash handling experience preferred.
• Demonstrated ability to identify needs and recommend products and services to members.
• Strong interpersonal skills and ability to build relationships with current and potential members.
• Demonstrated ability to be positive, flexible to change and work in a busy environment.

Responsibilities

• Build strong relationships with current and potential members; identify member life stage and provide financial advice or refer to appropriate advisor.
• Process a full range of member transactions including opening personal or business accounts, debit/credit cards, and deposits.
• Promote Tru Cooperative Bank products and services and seek cross-sell or referral opportunities during interactions with members.
• Stay up to date on trends, regulatory changes and best practices; participate in process improvements to protect the organization.
• Collaborate as part of a team to deliver a remarkable, consistent member experience and support branch goals.

Skills

Interpersonal skills

Customer service

Sales

Cash handling

Microsoft Office

Education

High School Diploma or equivalent education

College/Trade/Tech Diploma (2 years) asset

Tools

Microsoft Office

Job description

Job Description

We are currently seeking a Member Advisor to join our team.

The Member Advisor delivers front line service by identifying and responding to member needs through thoughtful financial conversations. This role enhances digital literacy by assisting with online banking setup and addressing inquiries with accuracy and discretion. By recognizing each member’s life stage, the Member Advisor offers tailored financial solutions or refers to the appropriate advisor, fostering stronger, long-term relationships.

Job Description

We are currently seeking a Member Advisor to join our team.

The Member Advisor delivers front line service by identifying and responding to member needs through thoughtful financial conversations. This role enhances digital literacy by assisting with online banking setup and addressing inquiries with accuracy and discretion. By recognizing each member’s life stage, the Member Advisor offers tailored financial solutions or refers to the appropriate advisor, fostering stronger, long-term relationships.

Here’s what would be included as a part of your typical day

• Member Service: Builds strong relationships with current and potential members; identifies member life stage cycle and provides financial advice to members or refers to appropriate advisor. Triages member questions and needs through to online banking where appropriate.
• Member Transactions: Processes a full range of member transactions including opening personal or business accounts, debit/credit cards, and deposits. Directs members to appropriate digital channels and increase digital banking adoption as per branch goal. Achieves established individual sales and referral targets.
• Branch Goals: Supports achievement of annual branch goals and objectives through proactive promotion of Tru Cooperative Bank products and services, participates in branch campaigns, and actively seeks potential cross-sell and/or referral opportunities during interaction with members or potential members.
• Other Responsibilities: Remains up to date on emerging trends, regulatory changes and industry best practices as well as participates in process improvement opportunities to protect the interests of the organization. Strives to meet and exceed service level agreements and productivity targets. Performs other duties as required by branch leadership. Utilizes the Day in the Life as a guideline to prioritize and manage schedules - to align efforts in reaching goals while offering a remarkable, consistent member experience across Tru Cooperative.
• Branch/Team Support: Participates fully as a team member, helps build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and addresses communication issues efficiently.

Required Skills, Experience & Qualifications

• High School Diploma or equivalent education and/or experience required; College, Trade or Tech School Diploma (2 years) is an asset
• Completion of Tru Cooperative Sales Essentials Course, within 6 months of hire required
• Must complete the internal Tru Cooperative certification program specific to this role within the required timeframe
• 2 years of retail/customer service experience or equivalent required
• Sales and cash handling experience preferred
• Demonstrated ability to identify needs and recommend products and services to members.
• Strong interpersonal skills and ability to build relationships with current and potential members.
• Demonstrated ability to be positive, flexible to change and work in a busy environment.
• Proficient in computer software programs e.g. Microsoft Office
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.