Meeting and Event Planner (Yoho National Park)

Kaizen Lab Inc.; Calgary; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lodg

Staff rates at all CRMR properties

Employee Benefits Program

Discount on food and beverages at our

Staff events and recognition programs

Opportunities for growth and advance-

Access to staff fitness facilities (se

Annual wage and performance review

Job summary

Canadian Rocky Mountain Resorts (CRMR) is seeking a skilled Meeting & Events leader to promote the Lodge as a premier destination for conferences, weddings, and group tours. You will oversee strategic operations, manage client relations, and ensure flawless delivery of high-profile events across CRMR properties in the Bow Valley.

The role requires 3+ years in event planning or hospitality management, strong leadership, and the ability to work flexible evenings.

Qualifications

• Minimum 3 years of experience in event planning, hotel operations, or hospitality management.
• Exceptional customer service orientation with a client-first mindset.
• Strong leadership, project coordination, and organizational skills.
• Excellent communication and interpersonal skills for managing both client and team relationships.
• Budget management knowledge.
• Diploma or degree in Hotel Management, Event Management, or a related field (asset).
• Flexible schedule to work evenings when needed.
• Physical demands include sitting, standing, bending, and lifting up to 30 lbs.

Responsibilities

• Consult with clients to define event requirements, timelines, and budgets.
• Develop creative menus, décor concepts, activities, and tailored packages to exceed client expectations.
• Design and distribute detailed BEOs outlining event specifications and maintain a weekly schedule of upcoming functions.
• Manage all aspects of venue, F&B, rentals, and staffing coordination before, during, and after events.
• Resolve on-site issues and last-minute changes promptly and professionally.
• Ensure all events meet CRMR's quality standards and client expectations.
• Respond to sales inquiries, conduct site inspections, and promote the Lodge as a meeting and event destination.
• Work closely with the Calgary Sales Office on all contracted group bookings and proposals.
• Identify opportunities to upsell services, packages, and amenities to maximize revenue per event.
• Build and maintain long-term relationships with repeat clients, wedding planners, and corporate event organizers.
• Prepare post-event billing, reconcile event costs, and share client feedback reports with the General Manager.
• Maintain organized, up-to-date records for all clients, contracts, and functions.
• Monitor departmental performance and contribute to budget planning and cost management for the Meeting & Events department.
• Assist with set-ups and teardowns of weddings and conferences when needed.
• Directly supervise, mentor, and develop the Meeting & Event Coordinator, providing clear direction and regular feedback.
• Delegate tasks appropriately and ensure support for day-to-day operations.
• Foster a collaborative, service-focused team culture aligned with CRMR's standards and values.
• Participate in onboarding and training of the Meeting & Event Coordinator.
• Perform any other duties as assigned by the General Manager

Skills

Event planning

Hotel operations

Leadership

Organization

Budget management

Client relations

Education

Diploma or degree in Hotel Management/Event Management

Job description

Perks & Benefits:

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview:

To promote the Lodge as a premier meeting and eventdestination and to ensure the highest level of guest satisfaction across allconferences, weddings and group tours. To act as the central point of contactfor all group events and weddings, providing strategic operational oversight.To lead the flawless delivery of hotel events and functions while developingand maintaining strong client relationships and managing departmentalperformance.

Duties & Responsibilities:

• Consultwith clients to define event requirements, timelines, and budgets.
• Developcreative menus, décor concepts, activities, and tailored packages to exceedclient expectations.
• Designand distribute detailed Banquet Event Orders (BEOs) outlining all eventspecifications, and maintain a weekly schedule of upcoming functions for alldepartments.
• Manageall aspects of venue, F&B, rentals, and staffing coordination before,during, and after events.
• Resolveon-site issues and last-minute changes promptly and professionally.
• Ensureall events meet CRMR's quality standards and client expectations.
• Respondto sales inquiries, conduct site inspections, and actively promote the Lodge asa meeting and event destination.
• Workclosely with the Calgary Sales Office on all contracted group bookings andproposals.
• Identifyopportunities to upsell services, packages, and amenities to maximize revenueper event.
• Buildand maintain strong long-term relationships with repeat clients, weddingplanners, and corporate event organizers.
• Preparepost-event billing, reconcile event costs, and share client feedback reportswith the General Manager.
• Maintainorganized, up-to-date records for all clients, contracts, and functions.
• Monitordepartmental performance and contribute to budget planning and cost managementfor the Meeting & Events department.
• Assistwith set-ups and teardowns of weddings and conferences when needed.
• Directlysupervise, mentor, and develop the Meeting & Event Coordinator, providingclear direction, regular feedback, and performance support.
• Delegatetasks appropriately and ensure the Meeting & Event Coordinator is supportedin day-to-day operational and administrative functions.
• Fostera collaborative, service-focused team culture aligned with CRMR's standards andvalues.
• Participatein the onboarding and training of the Meeting & Event Coordinator
• Perform any otherduties as assigned by the General Manager

Skills & Experience:

• Minimum 3 yearsof experience in event planning, hotel operations, or hospitality management
• Exceptionalcustomer service orientation with a client-first mindset
• Strongleadership, project coordination, and organizational skills
• Excellentcommunication and interpersonal skills for managing both client and teamrelationships
• Budgetmanagement knowledge
• Diploma ordegree in Hotel Management, Event Management, or a related field (asset)
• Must have aflexible schedule to work evenings when needed.
• Physical demandsinclude sitting, standing, bending, and lifting (up to 30 lbs).

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.