Housekeeping Supervisor

Canadian Rocky Mountain Resorts Ltd; Banff; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at sister lodges

Staff rates at CRMR properties

Employee Benefits Program

Discount on food & beverages

Job summary

Canadian Rocky Mountain Resorts (CRMR) is seeking a Housekeeping Supervisor to uphold top cleanliness standards across our Banff properties. You will lead the housekeeping team, coordinate with management, and ensure swift, courteous service to guests, including VIPs.

The role requires at least 2 years in hotel housekeeping, strong English communication, and the ability to work flexible shifts. CRMR offers subsidized staff lodging, meals, and ongoing career growth opportunities in the Canadian

Qualifications

• Minimum 2 years of experience in hotel housekeeping.
• Good communication skills in English; additional languages are an asset.
• Detail-oriented with a keen eye for cleanliness and organization.
• Physical stamina to perform tasks such as bending, lifting, and standing for extended periods.
• Flexibility to work varying shifts, including weekends and holidays.
• Knowledge of cleaning chemicals, equipment, and safety protocols.

Responsibilities

• Maintain highest cleanliness standards in guest rooms and public areas.
• Liaise between housekeeping staff, management and guests to ensure prompt service.
• Lead daily, prioritize tasks and motivate housekeeping team.
• Train staff on cleaning procedures, safety and supply usage.
• Coordinate with Housekeeping Manager and Front Desk on daily operations.
• Respond promptly to guest requests and VIP requirements.

Skills

Communication

Detail-oriented

Stamina

Flexibility

Computer literacy

Team leadership

Tools

Opera PMS

Job description

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits:

• - Subsidized staff accommodation
• - Subsidized meals on shift
• - Complimentary stays at our sister lodges
• - Staff rates at all CRMR properties
• - Employee Benefits Program
• - Discount on food and beverages at our hotel dining outlets
• - Staff events and recognition programs throughout the year
• - Opportunities for growth and advancement across our properties
• - Access to staff fitness facilities (select properties)
• - Annual wage and performance review

Why Work With Us:

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Primary Function:

Tomaintain the highest standards of cleanliness in guest rooms and public areas,ensuring all guest requests are handled promptly and courteously. TheHousekeeping Supervisor acts as a key liaison between housekeeping staff,management, and guests, fostering excellent communication and teamwork.

Duties & Responsibilities:

1. RoomManagement

• Collect and manage dailychecklists of rooms to be inspected
• Regularly inspect rooms to upholdand enhance quality standards
• Utilize Opera PMS for efficientroom status updates and lost & found tracking
• Prioritize room inspections:Check-ins and Check-out/Check-ins first, then Stays and Sheet Changes, lastlyCheckouts
• Change room status using in-roomphone systems

2. TeamLeadership

• Provide daily direction, taskprioritization, and motivation to housekeeping team
• Train staff on cleaningprocedures, amenities, supplies, and safety protocols
• Model exemplary grooming, uniformcompliance, and guest engagement
• Assist in conflict resolutionamong team members when necessary

3. OperationalManagement

• Manage linen inventory, ensuringproper storage and distribution
• Track room status and attend tomaintenance requests promptly
• Maintain organization ofhousekeeping office and storage areas
• Assist Housekeeping Manager andAssistant Housekeeping Manager with daily projects, during peak periods, and inemergency situations
• Coordinate with Housemen and FrontDesk

4. GuestService

• Respond promptly and courteouslyto all guest requests and concerns
• Ensure VIP rooms receive specialattention and meet all specific requirements

5. Complianceand Safety

• Adhere to and enforce all health,safety, and sanitation procedures
• Ensure proper handling and storageof cleaning chemicals and equipment
• Conduct regular safety checks inguest rooms and staff areas

6. Flexibilityand Cross-Training

• Be flexible to work AM, PM asrequired
• Crosstrain in all housekeepingdepartments (Room Attendant, Houseperson, Woodsmen, Night Cleaner, etc.)
• Assist room attendants with makingbeds and cleaning during peak times or staff shortages

Skills & Experience:

• Minimum 2 yearsof experience in hotel housekeeping
• Goodcommunication skills in English; additional languages are an asset
• Detail-orientedwith a keen eye for cleanliness and organization
• Physical staminato perform tasks such as bending, lifting, and standing for extended periods
• Flexibility towork varying shifts, including weekends and holidays
• Knowledge ofcleaning chemicals, equipment, and safety protocols
• Ability to workunder pressure
• Basic computerskills for reporting and communication purposes

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application