Housekeeper/Room Attendant

Kaizen Lab Inc.; Banff; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lodg

Staff rates at all CRMR properties

Employee Benefits Program

Discount on food and beverages at our

Staff events and recognition programs

Opportunities for growth and advance

Access to staff fitness facilities (se

Annual wage and performance review

Job summary

Canadian Rocky Mountain Resorts (CRMR) in the Canadian Rockies seeks a Housekeeper/Room Attendant to uphold the highest cleanliness and guest-service standards across mountain properties. This role emphasizes attention to detail, reliability, and a friendly approach to guest interactions.

You will clean, sanitize, make beds, manage laundry and restock supplies while supporting teammates and following safety procedures.

Qualifications

• Previous experience in housekeeping is preferred but not mandatory.
• Exceptional attention to detail and customer service orientation.
• Ability to stand, bend, lift up to 30 lbs., and perform physical tasks.
• Professional team player with problem solving abilities.
• Responsible, punctual, and dependable.
• Willing to work flexible hours in all weather conditions.

Responsibilities

• Clean, sanitize, and prepare rooms to company standards.
• Make beds, replace linens, remove trash, and refresh amenities.
• Vacuum, mop, dust, and polish furniture and fixtures.
• Identify and report maintenance needs or safety hazards.
• Report Lost & Found items.
• Manage laundry, garbage, recycling, and cleaning supplies.
• Prepare cleaning equipment and restock carts at end of shift.
• Support team members in completing shared workloads.
• Provide excellent customer service and exceed guest expectations.
• Comply with all safety procedures and protocols.
• Other duties as assigned.

Skills

Attention to detail

Customer service mindset

Team player

Flexible hours

Job description

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

The Housekeeper/Room Attendant is responsible for upholding the highest standards of cleanliness and guest service in all guest rooms. This role demands attention to detail, a commitment to excellence, and a friendly, courteous approach to guest interactions. The position is vital in creating a welcoming, comfortable, and safe environment for our guests.

Duties and Responsibilities:

• Clean, sanitize, and prepare rooms to company standards.
• Make beds, replace linens, remove trash, and refresh amenities.
• Vacuum, mop, dust, and polish furniture and fixtures
• Identify and report maintenance needs or safety hazards.
• Report Lost & Found items.
• Manage laundry, garbage, recycling, and cleaning supplies.
• Prepare cleaning equipment and restock carts at end of shift.
• Support team members in completing shared workloads.
• Provide excellent customer service and exceed guest expectations.
• Comply with all safety procedures and protocols.
• Other duties as assigned.

Requirements/Experience:

• Previous experience in housekeeping is preferred but not mandatory.
• Exceptional attention to detail and customer service orientation.
• Ability to stand, bend, lift up to 30 lbs., and perform physical tasks.
• Professional team player with problem solving abilities.
• Responsible, punctual, and dependable.
• Willing to work flexible hours in all weather conditions.

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application