Meditech Expanse Support Analyst

Royal Victoria Regional Health Centre; Canada; In loco; CAD 50.000 - 59.000; Tempo pieno

Descrizione del lavoro

Royal Victoria Regional Health Centre is seeking a Meditech Support Analyst to join the Regional Digital Health team. You will support Meditech and Expanse modules, triage service requests, and provide frontline clinical staff and physician assistance across four hospitals.

You will report to the Regional Manager of Clinical Informatics, be prepared for after-hours on-call support, and collaborate with RDH colleagues to optimize workflows and regional standards.

Competenze

• Minimum Secondary School Diploma; Undergraduate degree or diploma preferred.
• Minimum three years of relevant healthcare experience; hospital setting preferred.
• Experience with Meditech applications with proven ability to triage and support Expanse modules.
• Advanced proficiency in MS Office Suite and ability to operate computer hardware/software/peripherals.
• Experience with LEAN principles is an asset.

Mansioni

• Support Meditech and Expanse modules and related systems.
• Provide frontline service and end-user support to clinicians, physicians, and IT service desks.
• Triage Meditech service requests and communicate priorities with Clinical Analyst and RDH team.
• Assist in coordinating regional projects, incidents, and operational changes.
• Participate in on-call after-hours support and flex scheduling as required.

Conoscenze

Critical thinker

Communication skills

Self-motivated

Team collaboration

Problem solving

Formazione

Secondary School Diploma

Undergraduate degree or diploma

Strumenti

Meditech Expanse

MS Office Suite

ITIL documentation

Descrizione del lavoro

Royal Victoria Regional Health Centre is seeking a Meditech Support Analyst to join the Regional Digital Health team. You will support Meditech and Expanse modules, triage service requests, and provide frontline clinical staff and physician assistance across four hospitals.

You will report to the Regional Manager of Clinical Informatics, be prepared for after-hours on-call support, and collaborate with RDH colleagues to optimize workflows and regional standards.