Healthcare IT Support Analyst

Rural Roads Health Services; Tillsonburg; Hybrid; CAD 39,000 - 44,000; Full time

Job summary

Rural Roads Health Services in Ontario seeks a Support Analyst to provide first-line IT support across Alexandra Hospital Ingersoll and Tillsonburg District Memorial Hospital, ensuring smooth operation of clinical and non-clinical systems.

You will troubleshoot hardware and software issues, manage AD accounts, install equipment, and work with the IT team to maintain security and privacy in a healthcare environment.

Qualifications

• Post-secondary 2-year diploma in a computer-related discipline with emphasis on hardware/software diagnosis and resolution.
• Experience with DNS, DHCP, AD, Exchange, hardware, VMware and Windows environments; health-care experience valued.
• Experience with PC/laptop hardware repairs or upgrades; network/telecom troubleshooting an asset.

Responsibilities

• Record, update and resolve requests using the IT service desk system.
• Install and configure computer/telecommunications equipment; perform hardware maintenance and software upgrades with vendors.
• Resolve incidents with PCs, printers, scanners, copiers, networking and phones; provide first-line support for clinical and other user applications.
• Create and administer Active Directory user and computer accounts.
• Provide timely service by phone, email and in person, including education and guidance on computer-related concerns.
• Collaborate with IT team to ensure workflow, back-end processes and OS function optimally and assist with hospital projects.
• Maintain patient privacy and confidentiality; protect network security and adhere to policies.

Skills

Verbal communication

Written communication

Teamwork

Analytical thinking

Organizational skills

Education

Diploma in computer-related discipline (2-year)

Tools

DNS/DHCP

Active Directory

Microsoft Exchange

VMware

Windows Environments

PC/Laptop hardware

Job description

Rural Roads Health Services in Ontario seeks a Support Analyst to provide first-line IT support across Alexandra Hospital Ingersoll and Tillsonburg District Memorial Hospital, ensuring smooth operation of clinical and non-clinical systems.

You will troubleshoot hardware and software issues, manage AD accounts, install equipment, and work with the IT team to maintain security and privacy in a healthcare environment.