Medical Practice Lead: Operations & Team Growth

HealthONE; Toronto; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Team member discount on services &

Job summary

HealthOne Medical & Wellness is seeking a motivated Practice Lead, Medical to oversee operations of our busy clinic across multiple GTA sites. You will coordinate medical administration, staff schedules, onboarding, and training while ensuring a seamless patient experience and a collaborative team environment.

The ideal candidate has strong leadership skills, experience in medical administration, and a passion for delivering exceptional patient care.

Qualifications

• Previous experience in a medical/healthcare office.
• Experience leading or supervising a medical administrative team.
• Strong knowledge of clinic operations and scheduling.
• Experience with EMR.
• Strong communication, organizational, and problem-solving skills.
• Experience with staff training, onboarding, and performance management.

Responsibilities

• Oversee the day-to-day operations of the medical clinic to ensure efficient and effective service delivery.
• Coordinate staffing schedules and manage coverage requirements to support clinic operations.
• Monitor and maintain clinic inventory, including medical supplies and equipment.
• Support the onboarding, training, and development of new and existing staff members.
• Provide leadership and guidance to medical administrative and clinical support teams.
• Balance leadership responsibilities with hands-on MOA duties to support efficient patient flow, appointment management, front-desk operations, and daily clinic needs.
• Manage physician schedules and appointment bookings to optimize patient access and clinic capacity.
• Foster a positive, collaborative, and patient-focused workplace culture.
• Address patient concerns and support the delivery of an exceptional patient experience.
• Maintain clinic data, reports, and tracking systems to ensure accuracy and compliance.
• Coordinate and process patient billing and insurance claims in a timely manner.
• Support continuous improvement initiatives and contribute to the overall success of the clinic.

Job description

HealthOne Medical & Wellness is seeking a motivated Practice Lead, Medical to oversee operations of our busy clinic across multiple GTA sites. You will coordinate medical administration, staff schedules, onboarding, and training while ensuring a seamless patient experience and a collaborative team environment.

The ideal candidate has strong leadership skills, experience in medical administration, and a passion for delivering exceptional patient care.